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Home My WebLink About14. Approve Service Contract w-Commline Inc. for Maintenance & Repair of 911 Communications Infrastructure & EquipmentI�grn f1a At PROVED Syl CITY MANAGER FROM: OFFICE OF THE CITY MANAGER BY: MARK GILLASPIE, FIRE CHIEF DATE: JULY 14, 2020 ki I U.-W :rot =Sk*1d.-V1rS1:K*T01 Tb i-.7±T*A driTei.-Idd T' I --tilt dr:l:* fiyilld d1kiroTel kT' I 'Us I I, I :W I rewAili 1 :146101 k1i I I, I That the City Council authorizes staff to enter into an agreement with Commline Inc. for 911 communication equipment (radio infrastructure, microwave network, mobile and portable radios) maintenance and repair services for a contract period from July 1, 2020, to June 30, 2021. FOI&I911 The fire department utilizes specialty 911 radio communications equipment to efficiently operate the 911 communications center and mobile and portable radios. The emergency communications equipment requires 247 technical support for maintenance and repair. Commline provides proactive service needed to maintain equipment and reduce equipment failure(s) and also provides 24/7/365 emergency response for any necessary repairs. je-dys-alTu has provided excellent maintenance and service to the fire department and regional communications center. I1Q1*- Public Engagement TITLE: SERVICE AGREEMENT FOR 911 COMMUNICATION EQUIPMENT WITH COMMLINE INC. DATE: JULY 14, 2020 PAG E# 2 Aid Oil ATTACHMENTS Attachment A - Commline Service Contract — Downey Fire Department (Downey Fire Communications) K C(DMMLine 13700 Cimarron Ave., Gardena, CA 90249 (Main) 310.390.8003 (Fax) 310.390.4393 www.Commlinelnc.com I. The following service agreement is between Commline, Inc. and City of Downey on behalf of the Downey Fire Department. II. This agreement is valid from July 1, 2020 to June 30, 2021, a 1-year contract between the above stated parties. 111. Commline will be contracted to provide general technical and sales support of the City of Downey on behalf of the Downey Fire Department's Two-way communications hardware and infrastructure. a. Attached is a list of the model numbers and serial numbers of the radios covered by this contract - Appendix A b. Additions or deletions of radios from the above list will require a written submission and approval from both parties before being considered. IV. Technical Support a. Technical support will include general repair and maintenance of the above -mentioned equipment, identified by serial number. b. General repairs will be defined as repairs of radios that include the following: intermittent or no transmit/receive; intermittent or no power; unresponsive /missing knobs and buttons; programming, tuning and aligning. c. Certain technical support and repairs will be not covered under this agreement, such as, radio problems caused by excessive physical abuse/accidents or misuse; force majeur; fire; liquid damage; lack of performance due to the current repeater setup and location will also not be included. V. Service Scope a. Service Calls: Commline will provide support within 4 hours of a call or email. Calls generated on Saturday, Sunday and bank holidays will be serviced the following business day. b. Critical Infrastructure: will be covered 24/7, including holidays. c. Repeater Infrastructure Troubleshooting: Commline will provide initial troubleshooting/assessment of the existing repeater infrastructure problems. Labor will be covered by the service contract, but replacement cost of bad equipment will be invoiced accordingly. d. Radio/Repeater Repairs: i. Repair requests will be picked up by a Commline representative/courier service or by UPS label provided by Commline, within 48 hours of request. When sending in repair requests, please send the radio only. Please do not include antenna and battery, unless the battery is part of the repair request. ii. Radio repairs, if repairable, will be completed no longer than 2 weeks from receipt of equipment. If repairs are to take longer than 2 weeks, notice will be submitted to inform of a revised return date. iii. Beyond Economic Repair — Radio repair costs that exceed the market value of the radio can be deemed 'Beyond Economic Repair or BE'. Common reasons to be considered as BER include: damage to PC boards, unavailability of parts due to discontinuation of radio/parts, etc. iv. Repaired radios will have a 90-day warranty, e. Loaner Radio Program: Commline will provide complimentary loaner radios to replace radios that are sent in for repair. Additional loaners can be requested if needed. Lost or C(DMMLine inc. 13700 Cimarron Ave., Gardena, CA 90249 (Main) 310.390.8003 (Fax) 310.390.4393 www.Commlineinc.com damaged radios will be invoiced separately at the end of the service contract at full retail price. f. Replacement Battery Program: Commline will provide a new/equivalent replacement battery for date codes that exceed I year old, g. Bank Charger Program: Commline will repair/replace malfunctioning charger pods on multi -unit chargers only. Repairs/replacements will not be valid for damages caused by liquid or physical force. h. Preventative Maintenance Program: Commline will provide scheduled onsite maintenance of existing repeater infrastructure. VI. Financial Terms & Obligations a. The City of Downey on behalf of the Downey Fire Department will provide payment of $3,458.00 per month or $41,496 annually, for 12 months to cover the above listed radio equipment. Payment is due on a NET 30-day basis. VII. Extension & Termination Options a. Upon completion of the 1 -year contract, the City of Downey on behalf of the Downey Fire Department will have the option to extend the contract with written notice. If no notice is provided, the contract will continue on a month to month basis. b. The City of Downey on behalf of the Downey Fire Department can only terminate this contract in year I of the contract in the event Commline does not provide said services outlined in this contract to an acceptable level as determined by the City in its sole discretion and determination. After year I of the contract, either party can terminate the services with 30 days prior written notice to the other party. WFST41WITIVIYUM By: Blanca Pacheco, Mayor APPROVED 41 C it Attorney By C(DMMLine 13700 Cimarron Ave., Gardena, CA 90249 (Main) 310.390.8003 (Fax) 310.390.4393 www.Commlinelnc.com r D-ow'-n—ey- Fire RFInfrastructur-i� Repeaters I I 4 TB9435S-100H TB9400 Single 100Watt Chassis Assembly - Single $ 200.00 $ 800.00 2 T01-01103-DAAA TB9400 P25 Reciter 148-174MHz INC fl 2 T01-01103-LAAA TB9400 P25 Reciter 440-480MHz INC 2 T0I-01121-DBBA TB94 Linear PA 148-174M 100W INC 2 T01-01121-LBAA TB94 Linear PA 440-480M 1OOW INC 4 TBA5060 Digital Fixed Station Interface INC 4 TBAS061 Central Voter INC Voted receive only sites 4 TB9444-RX4H TB9400 Multi Receiver x4 Capable Chassis $ 100.00 $ 400.00 Assembly 4 T01-01104-DAAA TB94 P25 RxOnly 148-174M INC 4 T01-01104-LAAA TB94 P25 RxOnly 440-480M INC 4- TBA3004-4100 TB9000 Power Management Unit DC48volts with INC 8 TBAS071-RO I IP Networking Satellite RxOnly INC 4 TBAA03-13 TB8000/9000 Auxiliary Support Bracket INC Console Analog gateway 1 TBA2645 TN 9 10 0 Subrack Multi Gateways Max S Channels $ 50.00 $ 50.00 2 TBA50H2-PAC1 TN9100 P25 Console Gateway Reciter with DES $ 50.00 $ 100.00 I TBA3OA4-4100 TB9000 Power Management UnitACDC48volts INC with 1 219-01561-00 CBL cord 2m USA IEC blk INC 1 TBAA03-13 TB8000/9000 Auxiliary Support Bracket INC Microwave Equipment 8 CM820SOD PTP820S ODU 18GHz $ 100.00 i $ 800.00 8 RW2018A PTP 820 2- ANT,SP,18GHz,RFU-C INC "Does Not Include Hardware Dispatch /Console 1 RFS 8 Channel Base Station Antenna Combiner $ 75.00 $ 75.00 2 Antenna System Includes: (6) base station Antenna on top of City $ %00 $ 100.00 Hall and Fire 1 4 MCC 7500 Programming, Trouble Shooting, Configuration $ 100.00 $ 400.00 **Does Not Include Software /Hardware (Motorola Contract) Subscriber - BK Radio 12 KNG-P150CMD BK - KNG radio $ 7.00 $ 84.00 Subscriber - APX 8000 - Portable 55 Motorola APX 8000 $ 7.00 $ 385.00 C(DMMLine inc. 13700 Cimarron Ave., Gardena, CA 90249 (Main) 310.390.8003 (Fax) 310.390.4393 www.Commlineinc.com I Subscriber - APX 8500- Mobile 33 Motorola APX 8500 $ 1 8.00 $ 264.00 1 Sub -Total $ 3,458.00 GRAND TOTAL $ 3,458.00