Loading...
HomeMy WebLinkAbout1808-W Notice Rules 1 5 8 10 11 Changes from SB998CALIFORNIA PUBLIC UTILITIES COMMISSION DIVISION OF WATER AND AUDITS Advice Letter Cover Sheet Utility Name: GOLDEN STATE WATER COMPANY District: COMPANY -WIDE CPUC Utility #: 133 W Advice Letter #: 1808-w Tier 01 E12 D3 0 Compliance Authorization SENATE BILL 998 Description: IMPLMENTATION OF WATER SHUTOFF PROTECTIONS FOR RESIDENTIAL CUSTOMERS AS REQUIRED BY SENATE BILL 998. RULE NUMBERS 1, 5,8, 10 AND 11 ARE BEING MODIFIED. Date Mailed to Service List: 12/12/2o19 Protest Deadline (20th Day): 1/1/2o2o Review Deadline (30th Day): 1/11/2020 Requested Effective Date: 2/1/2o2o Rate Impact: N/A The protest or response deadline for this advice letter is 20 days from the date that this advice letter was mailed to the service list. Please see the "Response or Protest" section in the advice letter for more information. Utility Contact: Brad Powell Phone: (909) 394-3600 x 422 Email: brad.powell@4swater.com DWA Contact: Tariff Unit Phone: (415) 703-1133 Email: Water.Division@cpuc .ca,-ov DATE STAFF [ ] APPROVED Signature: Date: DWA USE ONLY [ ] WITHDRAWN Comments: Jenny Darney-Lane Phone: (909) 394-3600 x 423 Email: iadarneylane@svvater.coni COMMENTS [ ] REJECTED 00 Golden State December 12, 2019 Advice Letter No. 1808-W (U 133 W) TO THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA Golden State Water Company ("GSWC") hereby transmits one original and three conformed copies of the following tariff sheets applicable to its water operations: Canceling CPUC Sheet No Title of Sheet CPUC Sheet No. Revised No. 8593-W Rule No. 1 - Definitions Revised No. 773-W Page 1 Revised No. 8594-W Rule No. 1 - Definitions Revised No. 4295-W Page 2 Revised No. 8607-W Rule No. 5 Revised No. 8200-W Special Information Required on Forms Page 1 Revised No. 8608-W Rule No. 5 Revised No. 8201-W Special Information Required on Forms Page 2 Revised No. 8609-W Rule No. 5 Revised No. 8202-W Special Information Required on Forms Page 3 Revised No. 8610-W Rule No. 8 - Notices Revised No. 6726-W Page 1 Revised No. 8611-W Rule No. 8 - Notices Revised No. 3741-W Page 2 Original No. 8612-W Rule No. 8 - Notices Page 3 Revised No. 8595-W Rule No. 10 - Disputed Bills Revised No. 8203-W Page 1 Revised No. 8596-W Rule No. 10 - Disputed Bills Revised No. 8204-W Page 2 Advice Letter No. 1808-W 2 December 12, 2019 Revised No. 8597-W Rule No. 11 - Discontinuance and Revised No. 3742-W Restoration of Service Page 1 Revised No. 8598-W Rule No. 11 - Discontinuance and Revised No. 3743-W Restoration of Service Page 2 Revised No. 8599-W Rule No. 11 - Discontinuance and Revised No. 3744-W Restoration of Service Page 3 Revised No. 8600-W Rule No. 11 - Discontinuance and Revised No. 7657-W Restoration of Service Page 4 Revised No. 8601-W Rule No. 11- Discontinuance and Revised No. 3746-W Restoration of Service Page 5 Revised No. 8602-W Rule No. 11- Discontinuance and Revised No. 3747-W Restoration of Service Page 6 Revised No. 8603-W Rule No. 11- Discontinuance and Revised No. 3748-W Restoration of Service Page 7 Revised No. 8604-W Rule No. 11- Discontinuance and Revised No. 7658-W Restoration of Service Page 8 Revised No. 8605-W Rule No. 11 - Discontinuance and Revised No. 3750-W Restoration of Service Page 9 Revised No. 8606-W Rule No. 11 - Discontinuance and Revised No. 3751-W Restoration of Service Page 10 Revised No. 8613-W Table of Contents Revised No. 8402-W Page 4 Revised No. 8614-W Table of Contents Revised No. 8592-W Page 1 Subject: Updates to Ride Nos. 1, 5, 8,10 and 11. Purpose The purpose of Advice Letter 1808-W is to update GSWC's Rule Nos. 1, 5, 8,10 and 11 to reflect provisions from the addition of Chapter 6 to Part 12 of Division 104 of the California Health and Safety Code, also known as the Water Shutoff Protection Act. This filing is in accordance with the December 10, 2019 letter from Bruce DeBerry, Water Advice Letter No. 1808-W 3 December 12, 2019 Division Program Manager, requiring such modifications. Background Senate Bill No. 998 ("SB998"), approved by the Governor of California on September 28, 2018, revised the California Health and Safety Code by adding a chapter addressing discontinuance of residential water service for nonpayment of a delinquent account. All sections of Chapter 6 (§§ 116900 -116926) are being incorporated into GSWC 's Rule Nos. 1, 5, 8,10 and 11 via this Tier 1 advice letter filing. The revisions in general pertain to notification of discontinuation of water service to residential customers. As a public water system that supplies water to more than 200 service connections and that is regulated by the Public Utilities Commission, GSWC must comply with Chapter 6 on and after February 1, 2020. The entire copy of SB998 is attached to Advice Letter 1808-W for reference. See Attachment A. Request GSWC, in compliance with SB998, files this advice letter to update its Rule Nos. 1, 5, 8,10 and 11 to incorporate the new provisions in the California Health and Safety Code pertaining to discontinuance of residential water service for nonpayment of an account within GSWC service territories. The requested changes are all pursuant to SB998 directives. Compliance GSWC's proposed Rule Nos. 1, 5,8, 10 and 11 have been modified to include all requirements for residential water service prescribed in SB998. See Attachment B for redline details of changes made to each rule. Effective Date This advice letter has a Tier 1 designation. GSWC is requesting Advice Letter 1808-W have an effective date of February 1, 2020 as directed by S13998. Response or Protest Anyone may submit a response or protest for this Advice Letter ("AL"). When submitting a response or protest, please include the utility name and advice letter number in the subject line. A response supports the filing and may contain information that proves useful to the Commission in evaluating the advice letter. A protest objects to the AL in whole or in part and must set forth the specific grounds on which it is based. These grounds are: 1. The utility did not properly serve or give notice of the AL; Advice Letter No. 1808-W 4 December 12, 2019 2. The relief requested in the AL would violate statute or Commission order, or is not authorized by statute or Commission order on which the utility relies; 3. The analysis, calculations, or data in the AL contain material error or omissions, 4. The relief requested in the AL is pending before the Commission in a formal proceeding; 5. The relief requested in the AL requires consideration in a formal hearing, or is otherwise inappropriate for the AL process; or 6. The relief requested in the AL is unjust, unreasonable, or discriminatory, provided that such a protest may not be made where it would require re- litigating a prior order of the Commission. A protest may not rely on policy objections to an AL where the relief requested in the AL follows rules or directions established by statute or Commission order applicable to the utility. A protest shall provide citations or proofs where available to allow staff to properly consider the protest. Division of Water and Audits ("DWA") must receive a response or protest via email (or postal mail) within 20 days of the date the AL is filed. When submitting a response or protest, please include the utility name and advice letter number in the subject line. The addresses for submitting a response or protest are: Email Address: Water.Division@cpuc.ca.gov Mailing Address: CA Public Utilities Commission Division of Water and Audits 505 Van Ness Avenue San Francisco, CA 94102 On the same day the response or protest is submitted to DWA, the respondent or protestant shall send a copy of the protest to Golden State Water Company at: Email Address: Mailing Address: regulatorvaffairs@gswater.com Golden State Water Company Brad Powell 630 East Foothill Blvd. San Dimas, CA 91773 Cities and counties that need Board of Supervisors or Board of Commissioners approval to protest should inform DWA, within the 20 day protest period, so that a late filed protest can be entertained. The informing document should include an estimate of the date the proposed protest might be voted on. Advice Letter No. 1808-W 5 December 12, 2019 Replies The utility shall reply to each protest and may reply to any response. Any reply must be received by DWA within five business days after the end of the protest period, and shall be served on the same day to each person who filed the protest or response to the AL. Cities and counties that need Board of Supervisors or Board of Commissioners approval to protest should inform the Water Division, within the 20 day protest period, so that a late filed protest can be entertained. The informing document should include an estimate of the date the proposed protest might be voted on. The actions requested in this advice letter are not now the subject of any formal filings with the California Public Utilities Commission, including a formal complaint, nor action in any court of law. Sincerely, /s/ Brad Pozvell Brad Powell Sr. Regulatory Analyst c: Jim Boothe, CPUC - Division of Water and Audits Patricia Ma, CPUC - Water Branch, Public Advocates Office Richard Smith, CPUC - Water Branch, Public Advocates Office GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8593-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Revised Cal. P.U.C. Sheet No. 773-W SAN DIMAS, CALIFORNIA 91773-9016 Page 1 Rule No. 1 Definitions Applicant: The person, association, corporation or governmental agency applying for water service. (L) Business Service: Provision of water for use in connection with commercial premises devoted primarily to operations for profit including offices, stores, markets, apartments, hotels, motels, automobile trailer parks or courts, service stations and the like. Commercial Service: Provision of water to residential premises or business premises. Customer: Any person, association, corporation or governmental agency supplied or entitled to be supplied with water service. However, account information can only be discussed with the Customer (T) of Record or their authorized representative. (T) (L) Customer of Record: The person, association, corporation or governmental agency who is (N) obligated to pay the water bill. (N) Date of Presentation: The date upon which a bill or notice is mailed or delivered by the utility to the Customer of Record. (T) Disabled Customer: Any residential customer whose certified health or physical condition may (L)(T) qualify her or him for special consideration. Proof of disability must be by certification from any internist, general practitioner, obstetrician -gynecologist, pediatrician, family practice physician, nonphysician medical practitioner, or any primary care clinic, rural health clinic, community clinic or hospital outpatient clinic currently enrolled in the Medi -Cal program, which agrees to provide case management to Medi -Cal beneficiaries as defined in subparagraph (A) of paragraph (1) of subdivision (b) of Section 14088 of the Welfare and Institutions Code. (T) Electronic Transfer: Paperless exchange of data and /or funds, usually involving computer (L) and telecommunications technology. Flat Rate Service: Service for which the charges are based upon the types and number of units served. (L) Industrial Service: Provision of water to industrial premises where the water is used primarily in manufacturing or processing activities. Irrigation Service: Provision of water for commercial agricultural, floricultural or horticultural use and billed under distinct irrigation rates. Main Extension: The extension of water distribution mains beyond existing facilities in accordance with the provisions of the rule applicable to main extensions filed as part of these tariff schedules. Metered Service: Service for which the charges are computed on the basis of measured quantities of water. (Continued) (To be inserted by utility) Issued By (To be inserted by P.U.C.) Advice Letter No. 1808-W R. J. Sprowls Date Filed Decision No. President Effective Resolution No. GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8594-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Revised Cal. P.U.C. Sheet No. 4295-W SAN DIMAS, CALIFORNIA 91773-9016 Rule No. 1 Definitions Page 2 (L) Occupant: Any adult person demonstrably residing on premises actively served by the utility. (N) However, account information can only be discussed with the Customer of Record or their authorized (N) representative. Older Adult Customer: Any residential customer who is age 62 or over. (T) Premises: The integral property or area, including improvements thereon, to which water service is, (L) or is to be, provided. (L) Public Utilities Commission: In these rules the word "Commission" or words "Public Utilities Commission" shall be construed to mean the Public Utilities Commission of the State of California. Residential Service: Water service to a residential connection that includes single-family residences, (L)(T) multifamily residences, mobilehomes, including, but not limited to, mobilehomes in mobilehome (T) parks, or farmworker housing. (T) Service Address: Address of the property to which water service is provided. Service Connection: The point of connection of the customer's piping or ditch with the meter, service pipe or ditch owned by the utility. Service Pipe: The connection between the utility's mains and the service connection, including all the pipe, fittings and valves necessary to make the connection. Tariff Schedules or Tariff Schedule Book: The entire body of effective rates, rentals, charges, rules, and sample forms collectively, as set forth herein. Tariff Sheet: An individual sheet of the tariff schedule book. Utili : The public utility named herein. (To be inserted by utility) Issued By Advice Letter No. 1808-W R. J. Sprowls Date Filed Decision No. President Effective Resolution No. (N) (To be inserted by P.U.C.) GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8595-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Revised Cal. P.U.C. Sheet No. 8203-W SAN DIMAS, CALIFORNIA 91773-9016 Page 1 Rule No. 10 Disputed Bills A. Correctness of Bill Any customer (or adult occupant of a residential service address) who has initiated a complaint (T) to the utility or requested an investigation by the utility within five days of receiving a contested bill shall be given an opportunity for review of such complaint or investigation by a review manager of the utility. The review shall include consideration of whether the customer should be permitted to amortize the unpaid balance of her or his account over a reasonable period of (T) time. B. Notice of Deposit to Avoid Discontinuance If an explanation satisfactory to the customer is not made by the utility and the bill is not paid within 19 days after its presentation or at the time the explanation is made, whichever is longer, the utility will notify the customer in writing substantially as follows: To avoid discontinuance of service, in lieu of paying the bill in question, the residential customer within 15 days and the nonresidential customer within 7 days of the date of this notice, may deposit with the California Public Utilities Commission, Consumer Affairs Branch, 505 Van Ness Avenue, Room 2003 San Francisco, California 94102 the amount of the bill claimed by the utility to be due. C. Commission Appeal When a customer and the utility fail to agree on a bill for service: To avoid discontinuance of service, in lieu of paying the disputed bill the customer may deposit, with the California Public Utilities Commission, Consumer Affairs Branch, 505 Van Ness Avenue, Room 2003, San Francisco, California 94102, the amount claimed by the utility to be due. 2. Checks or other forms of remittance for such deposit should be made payable to the California Public Utilities Commission and should be accompanied with the bill in question and a statement setting forth the basis for the dispute of the amount of the bill. 3. Upon receipt of the deposit, the bill and the customer's statement of the dispute, the Commission will notify the utility, will review the basis of the billed amount, and will advise both parties of its findings and disburse the deposit in accordance therewith. (To be inserted by utility) Advice Letter No. 1808-W Decision No. (Continued) Issued By R. J. Sprowls President Date Filed Effective Resolution No. (To be inserted by P.U.C.) GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8596-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Revised Cal. P.U.C. Sheet No. 8204-W SAN DIMAS, CALIFORNIA 91773-9016 Page 2 Rule No. 10 Disputed Bills C. Commission Appeal (Continued) (D) 4. Service will not be discontinued for nonpayment of the disputed bill when deposit has been made with the Commission (Consumer Affairs Branch), pending the outcome of the Commission's review. 5. Failure of the customer to make such deposit prior to the expiration of the discontinuance of service notice as given in Rule No. 10B.1. will warrant discontinuance of service. (T) 6. If before the completion of the Commission's review, additional bills become due which the customer wishes to dispute, she or he shall also deposit with the Commission the additional (T) amounts claimed by the utility to be due for such additional bills before they become past due and failure to do so will warrant discontinuance of her or his service in accordance with (T) Rule No. 11. (To be inserted by utility) Issued By Advice Letter No. 1808-W R. J. Sprowls Date Filed Decision No. President Effective Resolution No. (To be inserted by P.U.C.) GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8597-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Revised Cal. P.U.C. Sheet No. 3742-W SAN DIMAS, CALIFORNIA 91773-9016 Page 1 Rule No. 11 Discontinuance And Restoration Of Service A. Customer's Request for Discontinuance of Service A customer may have service discontinued by giving not less than two days' advance notice thereof to the utility. Charges for service may be required to be paid until the requested date of discontinuance or such later date as will provide not less than the required two days' advance notice. 2. When such notice is not given, the customer may be required to pay for service until two (T) days after the utility has knowledge that the customer has vacated the premises or otherwise has discontinued water service. B. Discontinuance of Service by Utility For Nonpayment of Bills a. Past -Due Bills. When bills are rendered monthly or bimonthly, they will be considered past due if not paid within 19 days from the date of mailing. (1) Residential Service For the purposes of this rule, residential service means water service to a (N) residential connection that includes single-family residences, multifamily residences, mobilehomes, including, but not limited to, mobilehomes in mobilehome parks, or farmworker housing. When bills are rendered monthly or bimonthly, they will be considered past due if not paid within 19 days from (N) the date of mailing. The utility shall allow every residential customer a total of (T) 79 days from the date of mailing its bill for services, postage prepaid, to make payment of the bill prior to discontinuance of service. The utility shall not discontinue residential service for nonpayment of a delinquent account unless the utility first gives notice of the delinquency and impeding discontinuance, in conformance with Rule No. 8.A.3, which establishes notice periods ranging from 7 to 15 days, depending on the occupancy type. The utility will provide notices timely to ensure that the applicable notice period is included in the total 79 -day period referenced above and does not provide additional time to pay. C) (2) All Other Service (Non-residential) (N) The utility shall not discontinue nonresidential service for nonpayment of a delinquent account unless the utility first gives notice of the delinquency and impeding discontinuance in conformance with Rule No. 8.A.4. (N) (L) (Continued) (To be inserted by utility) Issued By (To be inserted by P.U.C.) Advice Letter No. 1808-W R. J. Sprowls Date Filed Decision No. President Effective Resolution No. GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8598-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Revised Cal. P.U.C. Sheet No. 3743-W SAN DIMAS, CALIFORNIA 91773-9016 Page 2 Rule No. 11 Discontinuance And Restoration Of Service B. Discontinuance of Services by Utility (Continued) 1. For Nonpayment of Bills (Continued) b. When a bill for water service has become past due and a discontinuance of service notice (T) for nonpayment has been issued, service may be discontinued if bill is not paid in full (or alternative payment arrangements acceptable to the utility have not been made) within the time required by such notice. The customer's service, however, will not be (T) discontinued for nonpayment until the amount of any deposit made to establish credit for that service has been fully absorbed. c. Petition for Utilitv Review. (N) 1. Any customer (or adult occupant of residential service address) may petition the (N) utility for review of a bill for water service in accordance with Rule Nos. 5 and 10. 2. Such customer shall not have the water service discontinued for nonpayment during (T) the pendency of an investigation by the utility of a complaint or request and shall be given an opportunity for review of the complaint, investigation, or request by a review manager of the utility, if: (T) (i) The customer who has initiated a billing complaint or requested an (T) investigation within 5 days of receiving a disputed bill, or (ii) Before discontinuance of service, the customer made payment arrangements (T) for a bill asserted to be beyond the means of the customer to pay in full within the normal period for payment. 3. The review shall include consideration of whether a customer shall be permitted to make installment payments on any unpaid balance of the delinquent account over a reasonable period of time, not to exceed 12 months. Such service shall not be discontinued for nonpayment for any customer complying with an installment payment agreement entered into with the utility, provided the customer also keeps current her or his account for water service as charges accrue in each subsequent billing period. If a customer fails to comply with an installment payment agreement the utility will give a discontinuance of service notice no less than 5 business days before (T) discontinuing such service, but such notice shall not entitle the customer to further investigation or alternative payment arrangements by the utility. (T) (L) (Continued) (To be inserted by utility) Issued By (To be inserted by P.U.C.) Advice Letter No. 1808-W R. J. Sprowls Date Filed Decision No. President Effective Resolution No. GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8599-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Revised Cal. P.U.C. Sheet No. 3744-W SAN DIMAS, CALIFORNIA 91773-9016 Page 3 Rule No. 11 Discontinuance And Restoration Of Service B. Discontinuance of Services by Utility (Continued) 1. For Nonpayment of Bills (Continued) d. Appeal to the Commission. (L)(T) Any customer (or adult occupant of a residential service address) whose complaint or request for an investigation pursuant to subdivision (c) has resulted in a determination by the utility adverse to such customer or adult occupant, may appeal the determination to the Commission in accordance with Rule Nos. 5 and 10 (including depositing the disputed amount with the Commission). Any such appeal of the disputed bill to the Commission shall be in accordance with the Commission's Rules of Practice and Procedure. Written documentation of an appeal filed and diligently pursued with the Commission will prevent discontinuation of residential water service during the official appeal process. (L)(T) e. Residential Health and Safetv Exception. (T) 1. Service to a residential water customer will not be discontinued for nonpayment when such customer establishes to the satisfaction of the utility that all three of the following conditions are met: (T) (i) The residential customer submits certification from a primary care provider*, as (N) defined by the Water Shutoff Protection Act, that discontinuation of residential water service will be life threatening to, or pose a serious threat to the health and safety of, a resident of the premises where residential service is provided; (N) *Proof must be by certification from any internist, general practitioner, obstetrician- (T) gynecologist, pediatrician, family practice physician, nonphysician medical practitioner, or primary care clinic, rural health clinic, community clinic or hospital outpatient clinic. A "nonphysician medical practitioner" means a physician assistant or certified nurse -midwife performing services under physician supervision, or a nurse practitioner performing services in collaboration with a physician. (See Section 14088(b)(1)(A) and (c) of the California Welfare and Institutions Code. () (ii) The residential customer demonstrates that she or he is financially unable to pay for (N) residential service within the urban and community water system's normal billing cycle. The customer shall be deemed financially unable to pay for residential service within the urban and community water system's normal billing cycle if any member of the customer's household is a current recipient of CalWORKs, CalFresh, general assistance, Medi -Cal, Supplemental Security Income/State Supplementary Payment Program, or California Special Supplemental Nutrition Program for Women, Infants, and Children, or the customer declares that the household's annual income is less (N) than 200 percent of the federal poverty level; and, (D) (L) (Continued) (To be inserted by utility) Issued By (To be inserted by P.U.C.) Advice Letter No. 1808-W R. J. Sprowls Date Filed Decision No. President Effective Resolution No. GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8600-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Revised Cal. P.U.C. Sheet No. 7657-W SAN DIMAS, CALIFORNIA 91773-9016 Page 4 Rule No. 11 Discontinuance And Restoration Of Service B. Discontinuance of Services by Utility (Continued) 1. For Nonpayment of Bills (Continued) e. Residential Health and Safetv Exception. (Continued) (iii) The residential customer is willing to enter into an amortization agreement, alternative payment schedule, or a plan for deferred or reduced payment. 2. If all three of the above conditions are met, the utility shall offer the customer one or more of the following options: (N) a. Amortization of the unpaid balance. b. Participation in an alternative payment schedule. c. A partial of full reduction of the unpaid balance financed without additional charges to other ratepayers. d. Temporary deferral of payment. 3. The utility may choose which of the payment options the customer undertakes and may set the parameters of that payment option. The repayment option offered should result in repayment of any remaining outstanding balance within 12 months. 4. Notwithstanding the above, residential service may be discontinued to any customer meeting the conditions above who: (i) Does not agree to or comply with an amortization agreement, an alternative payment schedule, or a pian for deferred or reduced payment after incurring delinquent charges for 60 days or more, OR (ii) After agreeing to an amortization agreement, an alternative payment schedule, or a plan for deferred or reduced payment for delinquent charges, the customer does not pay her or his current residential service charges for 60 days or more. Notice of discontinuation for either of these reasons will be posted in a prominent and conspicuous location no less than 5 business days before discontinuing such service, but such notice shall not entitle the customer to further investigation or alternative payment arrangements by the utility. (N) f. Other Disconnection Terms A customer's residential service may be discontinued for nonpayment of a bill for (T) residential service previously rendered her or him at any location served by the (L) utility. A nonresidential service may be discontinued for nonpayment of a bill for residential as well as nonresidential service previously rendered her or him at any location served by the utility. (L) (Continued) (To be inserted by utility) Issued By (To be inserted by P.U.C.) Advice Letter No. 1808-W R. J. Sprowls Date Filed Decision No. President Effective Resolution No. GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8601-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Original Cal. P.U.C. Sheet No. 3746-W SAN DIMAS, CALIFORNIA 91773-9016 Page 5 Rule No. 11 Discontinuance And Restoration Of Service B. Discontinuance of Services by Utility (Continued) 1. For Nonpayment of Bills (Continued) f. Other Disconnection Terms (Continued) The discontinuance of service notice as set forth in subdivision (b) will be given in both cases stated above before discontinuance of service takes place. Residential services will not, however, be discontinued for nonpayment of bills for separate nonresidential service. g. Timing of Disconnection (T) Service will not be discontinued by reason of delinquency in payment for service on any (L) Saturday, Sunday, legal holiday, or at any time during which the business offices of the utility are not open to the public. The utility will avoid disconnection of service on Fridays and a day prior to a holiday. The utility will inform customers of the option to reconnect during regular business hours to avoid the more costly fees associated with after-hours service. h. Where the owner, manager, or operator of the dwelling, structure, or park is listed by (L)(T) the utility as the customer of record, and water service is provided to residential occupants in a detached single-family dwelling, a multi -unit residential structure, mobilehome park, or permanent residential structure in a labor camp the utility will make every good faith effort to inform the residential occupants, by written notice in conformance with Rule No. 8.A.3.b. (L)(T) (1) Where said occupants are individually metered. The utility is not required to make service available to these occupants unless each (L)(T) user agrees to the terms and conditions of service and meets the requirement of the law and the utility's rules and tariffs. However, if one or more occupants are willing and able to assume responsibility for (L)(T) subsequent charges by these occupants to the account to the satisfaction of the utility, (L) or if there is a practical physical means, legally available to the utility of selectively providing services to these occupants who have met the requirements of the utility's rules and tariffs, the utility will make service available to these occupants. (L} For these selected occupants establishment of credit may be as prescribed in Rule No. (L)(T) 6, except that where prior service for a period of time is a condition for establishing credit with the utility, proof that is acceptable to the utility of residence and prompt payment of rent or other credit obligation during that period of time is a satisfactory equivalent. (L) (Continued) (To be inserted by utility) Issued By (To be inserted by P.U.C.) Advice Letter No. 1808-W R. J. Sprowls Date Filed Decision No. President Effective Resolution No. GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8602-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Revised Cal. P.U.C. Sheet No. 3747-W SAN DIMAS, CALIFORNIA 91773-9016 Page 6 Rule No. 11 Discontinuance And Restoration Of Service B. Discontinuance of Services by Utility (Continued) For Nonpayment of Bills (Continued) h. (Continued) (L)(T) (2) Where said occupants are master metered. (b) When the master -metered customer has been granted an extension of the period for repayment of a bill. (c) For an indebtedness owned by the master -metered customer to any other person or corporation or when the obligation represented by the delinquent account or any other indebtedness was incurred with a person or corporation other than the utility demanding payment therefor. (d) When a delinquent account relates to another property owned, managed, or operated by the master -metered customer. (e) When a public health or building officer certifies that discontinuance would result in a significant threat to the health or safety of the residential occupants or the public. Proof of age or disability are described in Rule No. 11.13.1.e. (L) (To be inserted by utility) Advice Letter No. 1808-W Decision No. (Continued) Issued By R. J. Sprowls President Date Filed Effective Resolution No. (To be inserted by P.U.C.) (L)(T) The utility is not required to make service available to these occupants unless each (L)(T) occupant agrees to the terms and conditions of service, and meets the requirements of the law and the utility's rules and tariffs and the following: (L)(T) The same Rule 11, item B.1.h. (1) above which applies to individually metered (L)(T) occupants also applies to master metered occupants, except a representative may act (L)(T) on the behalf of a master metered occupant, and the utility will not discontinue service in any of the following situations: (L) (a) During the pendency of an investigation by the utility of a master -meter customer dispute or complaint. (b) When the master -metered customer has been granted an extension of the period for repayment of a bill. (c) For an indebtedness owned by the master -metered customer to any other person or corporation or when the obligation represented by the delinquent account or any other indebtedness was incurred with a person or corporation other than the utility demanding payment therefor. (d) When a delinquent account relates to another property owned, managed, or operated by the master -metered customer. (e) When a public health or building officer certifies that discontinuance would result in a significant threat to the health or safety of the residential occupants or the public. Proof of age or disability are described in Rule No. 11.13.1.e. (L) (To be inserted by utility) Advice Letter No. 1808-W Decision No. (Continued) Issued By R. J. Sprowls President Date Filed Effective Resolution No. (To be inserted by P.U.C.) GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8603-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Revised Cal. P.U.C. Sheet No. 3748-W SAN DIMAS, CALIFORNIA 91773-9016 Page 7 Rule No. 11 Discontinuance And Restoration Of Service B. Discontinuance of Services by Utility (Continued) 1. For Nonpayment of Bills (Continued) i. Residential Customer's Remedies Upon Receipt of Discontinuance Notice for (L) Nonpayment. (1) If upon receipt of a discontinuance notice, a residential customer is unable to pay, she or he must contact the utility before discontinuance of service to make payment arrangements to avoid discontinuance of service. Information pertaining to alternative payment options and other options for averting discontinuation of residential service for nonpayment will be provided on the discontinuance notice as described in Rule No. 5, or can be obtained by calling 800-999-4033. (2) If, after contacting the utility, the residential customer alleges to the Commission an inability to pay and that she or he is unable to make payment arrangements with the utility she or he should contact the Commission's Consumer Affairs Branch (CAB) to make an informal complaint. To maintain uninterrupted service this action must be taken prior to discontinuation of service as defined in the provided notice. (3) The CAB's resolution of the matter should be reported to both the utility and the residential customer within ten business days after receipt of the informal complaint. If the customer is not satisfied with such resolution, such customer may file, within ten business days after the date of the CAB's letter, a formal complaint with the Commission under Public Utilities Code Section 1702 on a form provided by the CAB. (L) (4) Failure of any customer to observe these time limits prescribed herein shall (T) entitle the utility to insist upon payment or, upon failure to pay, to proceed to discontinue the customer's residential water service in accordance with the utility's rules. (T) (Continued) (To be inserted by utility) Issued By Advice Letter No. 1808-W R. J. Sprowls Date Filed Decision No. President Effective Resolution No. (To be inserted by P.U.C.) GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8604-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Revised Cal. P.U.C. Sheet No. 7658-W SAN DIMAS, CALIFORNIA 91773-9016 Page 8 Rule No. 11 Discontinuance And Restoration Of Service B. Discontinuance of Services by Utility (Continued) 1. For Nonpayment of Bills (Continued) j. Designation of a Third -Party Representative (Older Adult or Disabled only) (T) (L) (1) Customer must inform utility if she or he desires that a third party receive discontinuance or other notices on her or his behalf. (2) Utility must be advised of name, address and telephone number of third party with a letter from third party accepting this responsibility. (3) Only customers who certify that they are older adults age 62 or over or disabled are entitled to third -party representation. Proof of age must be supported by certificate of birth, driver's license, passport or other reliable document. Proof of disability must be by certification from a licensed physician, public health nurse or social worker. 2. For Noncompliance with Rules The utility may discontinue service to any customer for violation of these rules after it has given the customer at least five days' written notice of such intention. Where safety of water supply is endangered, service may be discontinued immediately without notice. 3. For Waste of Water a. Where negligent or wasteful use of water exists on customer's premises, the utility may discontinue the service if such practices are not remedied within five days after it as given the customer written notice to such effect. (L) b. In order to protect itself against serious and unnecessary waste or misuse of water, the utility may meter any flat rate service and apply the regularly established meter rates where the customer continues to misuse or waste water beyond five days after the utility has given the customer written notice to remedy such practices. (D) 4. For Unsafe Apparatus or Where Service is Detrimental or Damaging to the Utility or its Customers If an unsafe or hazardous condition is found to exist on the customer's premise, or if the use of water thereon by apparatus, appliances, equipment or otherwise is found to be detrimental or damaging to the utility or its customers, the service may be shut off without notice. The utility will notify the customer immediately of the reasons for the discontinuance and the corrective action to be taken by the customer before service can be restored. (Continued) (To be inserted by utility) Issued By (To be inserted by P.U.C.) Advice Letter No. 1808-W R. J. Sprowls Date Filed Decision No. President Effective Resolution No. GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8605-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Revised Cal. P.U.C. Sheet No. 3750-W SAN DIMAS, CALIFORNIA 91773-9016 Page 9 Rule No. 11 Discontinuance And Restoration Of Service B. Discontinuance of Services by Utility (Continued) 5. For Fraudulent Use of Service When the utility has discovered that a customer has obtained service by fraudulent means, or has diverted the water service for unauthorized use, the service to that customer may be discontinued without notice. The utility will not restore service to such customer until that customer has complied with all rules and reasonable requirements of the utility and the utility has been reimbursed for the full amount of the service rendered and the actual cost to the utility incurred by reason of the fraudulent use. C. Restoration of Service 1. Reconnection Charge (L) Where service has been discontinued for violation of these rules or for nonpayment of bills, the utility may charge $40.00 for reconnection of service during regular working hours or $120.00 for reconnection of service at other than regular working hours when the customer has requested that the reconnection be made at other than regular working (L) hours, except as otherwise provided by the utility's tariffs. (T) 2. To be Made During Regular Working Hours The utility will endeavor to make reconnections during regular working hours on the day of the request, if the conditions permit; otherwise reconnections will be made on the regular working day following the day the request is made. 3. To Be Made at Other Than Regular Working Hours When a customer has requested that the reconnection be made at other than regular working hours, the utility will reasonably endeavor to so make the reconnection if practicable under the circumstances. 4. Wrongful Discontinuance A service wrongfully discontinued by the utility, must be restored without charge for the restoration to the customer within 24 hours. (Continued) (To be inserted by utility) Issued By Advice Letter No. 1808-W R. J. Sprowls Date Filed Decision No. President Effective Resolution No. (L) (To be inserted by P.U.C.) GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8606-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Revised Cal. P.U.C. Sheet No. 3751-W SAN DIMAS, CALIFORNIA 91773-9016 Page 10 Rule No. 11 Discontinuance And Restoration Of Service C. Restoration of Service (Continued) 5. Limits on Certain Reconnection Charges (N) For a residential customer who demonstrates household income below 200 percent of the federal poverty line (or is otherwise deemed by the Water Shutoff Protection Act as having a household income of below 200 percent of the federal poverty line), charges shall be limited as follows: (i) For reconnections during regular working hours, the lesser of the actual cost or $50.00; and (ii) For reconnections during other than regular working hours, the lesser of the actual cost or $150. The cap on these reconnection fees ($50 and $150, respectively) shall be subject to an annual adjustment for changes in the Consumer Price Index beginning January 1, 2021. (N) D. Refusal to Serve (L) 1. Conditions for Refusal The utility may refuse to serve an applicant for service under the following conditions: a. If the applicant fails to comply with any of the rules as filed with the Public Utilities Commission. b. If the intended use of the service is of such a nature that it will be detrimental or injurious to existing customers. C. If, in the judgment of the utility, the applicant's installation for utilizing the service is unsafe or hazardous, or of such nature that satisfactory service cannot be rendered. (L) d. Where service has been discontinued for fraudulent use, the utility will not serve an applicant until it has determined that all conditions of fraudulent use or practice has been corrected. 2. Notification to Customers When an applicant is refused service under the provisions of this rule, the utility will notify the applicant promptly of the reason for the refusal to service and of the right of applicant to appeal the utility's decision to the Public Utilities Commission. (To be inserted by utility) Issued By (To be inserted by P.U.C.) Advice Letter No. 1808-W R. J. Sprowls Date Filed Decision No. President Effective Resolution No. GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8607-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Revised Cal. P.U.C. Sheet No. 8200-W SAN DIMAS, CALIFORNIA 91773-9016 Page 1 Rule No. 5 Special Information Required On Forms A. Contracts Each contract for service will contain substantially the following provisions: Unless exempted by the Public Utilities Commission: "This contract shall at all times be subject to such changes or modification by the Public Utilities Commission of the State of California as said Commission may, from time to time, direct in the exercise of its jurisdiction." 2. Unless otherwise not required by the Public Utilities Commission: "It is the understanding of the parties to this contract that it shall not become effective until the authorization of the Public Utilities Commission of the State of California has been first obtained." B. Bill for Service On each bill for service will be printed substantially the following language: "This bill is due and payable upon date of presentation. It will become past due if not paid within 19 days from the date of mailing." "If you believe there is an error on your bill or have a question about your service, please call Customer support at 800-999-4033. We welcome the opportunity to assist you. If after contacting us, you are still not satisfied with the company's response, you may submit a complaint to the California Public Utilities Commission (CPUC) by visiting 1-1 Billing and service complaints are handled by the CPUC's Consumer Affairs Branch (CAB), which can be reached by the following means if you (T) prefer not to Submit your complaint online: Telephone: 1-800-649-7570 (8:30 AM to 4:30 PM, Monday through Friday) Mail: California Public Utilities Commission, Consumer Affairs Branch, 505 Van Ness Avenue, Room 2003, San Francisco, CA 94102 If you have limitations hearing or speaking, dial 711 to reach the California Relay Service, which is for those needing direct assistance relaying telephone conversations, as well their friends, family, and business contacts. (To be inserted by utility) Advice Letter No. 1808-W Decision No. (Continued) Issued By R. J. Sprowls President Date Filed Effective Resolution No. (To be inserted by P.U.C.) GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8608-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Revised Cal. P.U.C. Sheet No. 8201-W SAN DIMAS, CALIFORNIA 91773-9016 Page 2 Rule No. 5 Special Information Required On Forms B. Bill for Service (Continued) If you prefer having your calls immediately answered in your mode of communication, dial on of the toll-free language -specific numbers below to be routed to the California Relay Service provider. Type of Call Language Toll-free 800 Number TTY/VCO/HCO to Voice English 1-800-735-2929 Spanish 1-800-855-3000 Voice to TTY/VCO/HCO English 1-800-735-2922 Voice Spanish 1-800-855-3000 From or to Speech -to -Speech English Spanish 1-800-854-7784 To avoid having service turned off while you wait for the outcome of a complaint to the CPUC specifically regarding the accuracy of your bill, please contact CAB for assistance. If your case meets the eligibility criteria, CAB will provide you with instructions on how to snail a check or money order to be impounded pending resolution of your case. You must continue to pay your current charges while your complaint is under review to keep your service turned on. The Commission will not, however, accept deposits when the dispute appears to be over matters that do not directly relate to the accuracy of the bili. Such matters include the quality of a utility's service, general level of rates, pending rate applications and sources of fuel or power. C. Discontinuance of Service for Nonpayment - Notice (T) Every written notice of discontinuance of service for non-payment of bills shall include all of (T) the following information: 1. The name and address of the customer whose account is delinquent. 2. The amount of delinquency. 3. The date by which payment or arrangements for payment is required in order to avoid discontinuance. 4. A description of the process to apply for an extension of time to pay delinquent (T) charges. (T) (Continued) (To be inserted by utility) Issued By (To be inserted by P.U.C.) Advice Letter No. 1808-W R. J. Sprowls Date Filed Decision No. President Effective Resolution No. GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8609-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Revised Cal. P.U.C. Sheet No. 8202-W SAN DIMAS, CALIFORNIA 91773-9016 Page 3 Rule No. 5 Special Information Required On Forms D. Discontinuance of Service for Nonpayment - Notice (Continued) (T) 5. The procedure to petition for bill review and appeal to the Commission. (N) 6. The procedure by which the customer may request a deferred (paying at a later date), (T) reduced (spreading payments out over an agreed upon period of time not to exceed 12 (T) months), or some other alternative payment schedule, including amortization of the unpaid (T) charges. 7. The procedure for the customer to obtain information on the availability of financial assistance, including private, local, state, or federal sources, if applicable. 8. The name, address, and telephone number of a representative of the utility who can provide additional information and assist customers in continuing service or in making arrangements (T) for payment. 9. The telephone numbers of the Commission (Consumer Affairs Branch) (800) 649-7570 or TTY (800) 735-2929/22 English or (800) 855-3000 Spanish or (800) 854-7784 to which inquiries by the customer may be directed. Residential Customers. Where water service is provided to residential occupants in a (T) detached single-family dwelling, multi -unit residential structure, mobilehome park, or (T) permanent residential structures in a labor camp, where the owner, manager or operator is listed by the utility as the customer of record but is not the occupant, the notice of (T) discontinuance shall further include: a. The date on which service will be discontinued. b. What the occupants are required to do in order to prevent the discontinuance (T) or to reestablish service. C. The estimated monthly cost of service (where service is mater -meted). d. The address and telephone number of a legal services project, as defined in Section 6213 of the Business and Professions Code, which has been recommended by the local county bar association, which will assist the occupants (where service is mater -metered). (T) (To be inserted by utility) Advice Letter No. 1808-W Decision No. Issued By R. J. Sprowls President Date Filed Effective Resolution No. (To be inserted by P.U.C.) GOLDEN STATE WATER COMPANY (U 133 W) 630 E. FOOTHILL BLVD. - P.O. BOX 9016 SAN DIMAS, CALIFORNIA 91773-9016 A. Notice to Customers 1. In Writing Revised Cal. P.U.C. Sheet No. 8610-W Cancelling Revised Cal. P.U.C. Sheet No. 6726-W* Rule No. 8 Notices Page 1 Notice to a customer will normally be in writing. Depending on the type of notice, written (T) notice will either be delivered or mailed to the customer's last known address, except as (T) otherwise specified by the utility's tariffs. (T) 2. Exception In emergencies or when circumstances warrant, the utility, where feasible, will endeavor to promptly notify the customer affected and may make such notification orally, either in person or by telephone. 3. Notice of Discontinuance of Service of Residential Water Service for Nonpayment (T) a. The utility shall contact the residential customer of record at least 10 days prior to (T) discontinuance by telephone or written notice. (T) (D) 1. Written notice shall be mailed to the address of the customer of residence to which (N) the residential service is provided. If the customer's address is not the address of the property to which residential service is provided, the notice also shall be sent to the service address with "Occupant" as the addressee. The notice shall include the information prescribed in Rule No. 5. C. 2. Telephone notice shall be to the customer named on the account. In providing such notice by telephone, the utility shall offer to: (i) provide customer with a written copy of the utility's policy on discontinuation of service due to nonpayment; and (ii) discuss options available to customer to avert discontinuance including alternative payment schedules, deferred payments, minimum payments, procedures for requesting amortization of the unpaid balance, and procedures to petition for bill review and appeal. 3. If the utility is unable to make contact with the customer or an adult occupying the residence by telephone, and written notice is returned as undeliverable, the utility will make a good faith effort to visit the residence and leave (or snake other arrangements for placement in a conspicuous place) a notice as prescribed herein, along with a written copy of the utility's policy on discontinuation of service for nonpayment. (N) (L) (Continued) (To be inserted by utility) Issued By (To be inserted by P.U.C.) Advice Letter No. 1808-W R. J. Sprowls Date Filed Decision No. President Effective Resolution No. GOLDEN STATE WATER COMPANY (U 133 W) 630 E. FOOTHILL BLVD. - P.O. BOX 9016 SAN DIMAS, CALIFORNIA 91773-9016 A. Notice to Customers (Continued) Revised Cal. P.U.C. Sheet No. 8611-W Cancelling Revised Cal. P.U.C. Sheet No. 3741-W Rule No. 8 Notices Page 2 3. Notice of Discontinuance of Service of Residential Water Service for Nonpayment (T) b. The utility shall contact the residential occupants of a detached single-family dwelling, multi- (L)(T) unit residential structure, mobilehome park, or permanent residential structures in a labor camp, where the owner, manager, or operator is listed by the utility as the customer of record, as follows: (T) Where individually metered water service is provided, the utility will make every (N) good faith effort to inform the occupants by means of a notice at least 10 days prior to any discontinuance, when the account is in arrears, that service will be discontinued. In addition to including the information prescribed in Rule No. 5, the notice will inform the occupants that, if the utility's verification and other requirements are met, they have the right to become a customer, to whom the service will then be billed, without being required to pay any amount which may be due to (N) the delinquent account. 2. Where master metered service is provided, the written notice will be at least 15 days (T) prior to discontinuance or service. The notice will be posted on the door of each residential unit. If it is not reasonable or practical to post the notice on the door of each residential unit, the utility will post two copies of the notice in each accessible common area and at each point of access to the structure or structures. 3. Notice to occupants shall be independent of, and in addition to, other notice(s) as (T) may be prescribed in the utility's tariffs. c. All notices of discontinuance for nonpayment relating to residential services will be in (N) English, the languages listed in Section 1632 of the Civil Code, and any other language spoken by 10 percent or more of the customers in the utility's service area. The notice will include the information prescribed in Rule No. 5.C. (N) d. Procedures for the discontinuance and restoration of service are specified in Rule No. 11. (T) 4. Notice of Discontinuance of All Other Services (Nonresidential) for Nonpayment (N) The utility shall make a reasonable attempt to contact: (i) the customer of record by mailing a separate notice at least 10 days prior to discontinuance, or (ii) an adult person on the customer's premises by telephone or in person at least 24 hours prior to any (N) discontinuance. (L) (Continued) (To be inserted by utility) Issued By (To be inserted by P.U.C.) Advice Letter No. 1808-W R. J. Sprowls Date Filed Decision No. President Effective Resolution No. GOLDEN STATE WATER COMPANY (U 133 W) 630 E. FOOTHILL BLVD. - P.O. BOX 9016 SAN DIMAS, CALIFORNIA 91773-9016 Rule No. 8 Notices A. Notice to Customers (Continued) Original Cal. P.U.C. Sheet No. 8612-W Page 3 5. Discontinuance of Service for Reasons Other Than Nonpayment (N) The utility may discontinue service for reasons not related to payment. Rule No. 11 provides additional examples of circumstances resulting in discontinuation of service and related notice, if any, associated with the specific situation. (N) 6. Third -Party Notification (L) Notice of availability of third -party notification shall be given annually to all residential customers. (L) (T) B. Notice from Customers 1. A customer may make notification in person, by telephone or by letter to the (L) utility at its commercial office, or to an authorized representative of the utility. (L) 2. Customers who wish to qualify for consideration under Rule No. 11.13.1.e. must have (L)(T) presented evidence to the utility establishing their status. (L)(T) 3. Older Adult or disabled customers who desire third -party notification must so (L)(T) inform the utility with certification of status and with a letter from the third party (L) accepting the responsibility. (L) 4. Proof of age must be supported by certificate of birth, driver's license, passport (L) or other reliable document. Proof of handicap must be by certification from a licensed (L) physician, public health nurse or social worker. (L) (To be inserted by utility) Issued By Advice Letter No. 1808-W R. J. Sprowls Date Filed Decision No. President Effective Resolution No. (To be inserted by P.U.C.) GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8613-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Revised Cal. P.U.C. Sheet No. 8402-W SAN DIMAS, CALIFORNIA 91773-9016 Page 4 Table of Contents Rules: No. 1 Definitions 8593-W, 8594-W (T) No. 2 Description of Service 1570-W No. 3 Application for Service 4975-W, 4976-W No.4 Contracts 777-W No. 5 Special Information Required on Forms 8607-W, 8608-W, 8609-W (T) No. 6 Establishment and Re-establishment of Credit 780-W No. 7 Deposits 4802-W, 4803-W No. 8 Notices 8610-W, 8611-W, 8612-W (T) No. 9 Rendering and Payment of Bills 6381-W, 6382-W, 7478-W No. 10 Disputed Bills 8595-W, 8596-W (T) No. 11 Discontinuance and Restoration of Service 8597-W, 8598-W, 8599-W, 8600-W, 8601-W, 8602-W, 8603-W, 8604-W, 8605-W, 8606-W (T) No. 12 Information Available to Public 7011-W, 7012-W No. 13 Temporary Service 793-W, 794-W No. 14 Continuity of Service 795-W No. 14.1 Mandatory Water Conservation Restrictions and 6870-W thru 6878-W Rationing Plan No. 15 Main Extensions 7483-W thru 7490, 7742-W, 7492-W, 7493-W, 7494-W, 7495-W, 8228-W, No. 16 Service Connections, Meters and Customer's Facilities 8231-W thru 8235-W, 8401-W, 8237-W 8238-W, 8239-W, 8240-W, 8241-W No. 17 Standards for Measurements of Service 2564-W No. 18 Meter Tests and Adjustment of Bills for Meter Error 6647-W, 6648-W, 6649-W No. 19 Service to Separate Premises and Multiple Units, and 2959-W, 8001-W Resale of Water No. 20 Water Conservation 7068-W No. 21 Military Family Relief Program 4939-W, 4940-W, 4941-W No. 22 Customer Information Sharing 5840-W Sample Forms: No. 3 Bill For Service 6833-W, 6834-W No. 4 Reminder Notice 6394-W No. 6 Notice of Termination 6120-W No. 7 Notice of Termination, Backflow Prevention Assembly 7051-W Violation No. 8 Fire Flow Test Application 7660-W No. 14 Uniform Fire Hydrant Service Agreement 2449-W, 2450-W, 2451-W, 2452-W No. 15 Main Extension Contract - Individuals 5738-W No. 16 Main Extension Contract 5739-W, 5740-W, 5741-W No. 17 Income Tax Component of Contribution Agreement 8242-W, 8243-W No. 18 Waste of Water Notice 6985-W No. 19 Customer Service Door Notice 6986-W No. 20 California Alternate Rate for Water Application/ Notice 8288-W No. 24 Confidentiality and Non -Disclosure Agreement 5841-W, 5842-W, 5843-W (To be inserted by utility) Advice Letter No. 1808-W Decision No. Issued By R. J. Sprowls President Date Filed Effective Resolution No. (To be inserted by P.U.C.) GOLDEN STATE WATER COMPANY (U 133 W) Revised Cal. P.U.C. Sheet No. 8614-W 630 E. FOOTHILL BLVD. - P.O. BOX 9016 Cancelling Revised Cal. P.U.C. Sheet No. 8592-W SAN DIMAS, CALIFORNIA 91773-9016 Page 1 Table of Contents The following tariff sheets contain all effective rates and rules affecting rates and service of the utility, together with information relating thereto: Subject Matter of Sheet Title Page Table of Contents Sheet No. 4905-W 8614-W, 8568-W, 8591-W, 8613-W (T) Preliminary Statements: 8370-W, 7005-W, 3140-W, 3141-W, 3142-W, 6940-W, 5096-W*, 5097-W*, 5102-W, 5223-W, 5322-W, 6477-W, 6478-W, 6479-W, 7075-W, 7076-W, 5607-W, 5848-W, 5937-W, 6101-W, 6103-W, 6123-W, 6225-W, 6475-W, 6559-W, 6652-W, 6858-W, 7129-W, 6938-W, 7368-W, 7441-W, 7442-W, 7451-W, 7481-W, 7728-W, 7730-W, 7747-W, 7748-W, 7749-W, 7750-W, 7756-W, 7994-W, 8007-W, 8246-W, 8365-W, 8366-W, 8367-W, 8418-W, 8419-W, 8494-W, 8495-W Tariff Area Maps: Arden - Cordova Arden 6837-W Cordova 6838-W Barstow 5560-W Bay 8189-W Calipatria-Niland 6846-W Clearlake 6839-W Claremont 8487-W Morongo Valley 8223-W, 6427-W Apple Valley North 5802-W Apple Valley South 8221-W Desert View 8222-W Lucerne Valle), 5805-W Los Osos Edna Road 8198-W Los Osos 5253-W Metropolitan Artesia 8292-W Norwalk 7732-W Bell -Bell Gardens 6675-W Florence -Graham 8294-W Hollydale 8295-W Culver City 8293-W Southwest 8196-W Willowbrook 6842-W Orange County Bolsa Chica 4381-W Cowan Heights 8251-W Cypress -Los Alamitos -Stanton 8252-W Placentia-Yorba Linda 6844-W San Dimas 8226-W San Gabriel Valley South Arcadia 8004-W South San Gabriel 8005-W Santa Maria Cypress Ridge 8254-W Lake Marie 5705-W Orcutt 5558-W Sisquoc 5257-W Tanglewood 7429-W Nipomo 5259-W Simi Valley 8190-W Wrightwood 6428-W (Continued) (To be inserted by utility) Isstied By (To be inserted by P.U.C.) Advice Letter No. 1808-W R. J. Sprowls Date Filed Decision No. President Effective Resolution No. Advice Letter No. 1808-W ATTACH -M -ENT A AUTHENTICATED ELEiTPMli I'c Af.MATE;,AL Senate Bill No. 998 CHAPTER 891 An act to add Chapter 6 (commencing with Section 1 16900) to Part 12 of Division 104 of the Health and Safety Code, relating to water. [Approved by Governor September 28, 2018. Filed with Secretary of State September 28, 2018.] LEGISLATIVE COUNSEL'S DIGEST SB 998, Dodd. Discontinuation of residential water service: urban and community water systems. Existing law, the California Safe Drinking Water Act, requires the State Water Resources Control Board to administer provisions relating to the regulation of drinking water to protect public health. Existing law declares it to be the established policy of the state that every human being has the right to safe, clean, affordable, and accessible water adequate for human consumption, cooking, and sanitary purposes. Under existing law, the Public Utilities Commission has regulatory authority over public utilities, including water corporations. Existing law requires certain notice to be given before a water corporation, public utility district, municipal utility district, or a municipally owned or operated public utility furnishing water may terminate residential service for nonpayment of a delinquent account, as prescribed. This bili would require an urban and community water system, defined as a public water system that supplies water to more than 200 service connections, to have a written policy on discontinuation of water service to certain types of residences for nonpayment available in prescribed languages. The bill would require the policy to include certain components, be available on the system's Internet Web site, and be provided to customers in writing, upon request. The bill would provide for enforcement of these provisions, including making a violation of these provisions punishable by a civil penalty issued by the board in an amount not to exceed $1,000 for each day in which the violation occurs, and would require the enforcement moneys collected by the board to be deposited in the Safe Drinking Water Account. The bill would prohibit an urban and community water system from discontinuing residential service for nonpayment until a payment by a customer has been delinquent for at least 60 days. The bili would require an urban and community water system to contact the customer named on the account and provide the customer with the urban and community water system's policy on discontinuation of residential service for nonpayment no less than 7 business days before discontinuation of residential service, as prescribed. This bill would prohibit residential service fi•om being discontinued under specified circumstances. The bill would require an urban and community 90 Ch. 891 —2 water system that discontinues residential service to provide the customer with information on how to restore service. The bill would require an urban and community water system to waive interest charges on delinquent bills for, and would limit the amount of a reconnection of service fee imposed on, a residential customer who demonstrates, as prescribed, to the urban and community water system household income below 200% of the federal poverty line. The bili would require an urban and community water system that furnishes individually metered residential service to residential occupants of a detached single-family dwelling, a multiunit structure, mobilehome park, or permanent residential structure in a labor camp, and that the owner, manager, or operator of the dwelling, structure, or park is the customer of record, to make every good faith effort to inform the residential occupants by written notice that service will be terminated and that the residential occupants have the right to become customers, as specified. The bill would require an urban and community water system to report the number of annual discontinuations of residential service for inability to pay on its Internet Web site and to the board, and the bill would require the board to post on its Internet Web site the information reported. The bill would require an urban water supplier, as defined, or an urban and community water system regulated by the commission, to comply with the bill's provisions on and after February 1, 2020, and any other urban and community water system to comply with the bill's provisions on and after April 1, 2020. The bill would provide that the provisions of the bill are in addition to the provisions in existing law duplicative of the bill and that where the provisions are inconsistent, the provisions described in the bill apply. The people of the State of California do enact as follows: SECTION 1. The Legislature finds and declares as follows: (a) All Californians have the right to safe, accessible, and affordable water as declared by Section 106.3 of the Water Code. (b) It is the intent of the Legislature to minimize the number of Californians who lose access to water service due to inability to pay. (c) Water service discontinuations threaten human health and well-being, and have disproportionate impact on infants, children, the elderly, low-income families, communities of color, people for whom English is a second language, physically disabled persons, and persons with life-threatening medical conditions. (d) When there is a delinquent bill, all Californians, regardless of whether they pay a water bill directly, should be treated fairly, and fair treatment includes the ability to contest a bill, seek alternative payment schedules, and demonstrate medical need and severe economic hardship. (e) The loss of water service causes tremendous hardship and undue stress, including increased health risks to vulnerable populations. (f) It is the intent of the Legislature that this act provide additional procedural protections and expand upon the procedural safeguards contained 90 -3— Ch. 891 in the Public Utilities Code and Government Code as of January 1, 2018, relating to utility service disconnections. SEC. 2. Chapter 6 (commencing with Section 1 l 6900) is added to Part 12 of Division 104 of the Health and Safety Code, to read: CHAPTER 6. DISCONTINUATION OF RESIDENTIAL WATER SERVICE 116900. This chapter shall be known, and maybe cited, as the Water Shutoff Protection Act. 116902. For the purposes of this chapter, the following definitions apply: (a) `Board" means the State Water Resources Control Board. (b) "Public water system" has the same meaning as defined in Section 116275. (c) "Residential service" means water service to a residential connection that includes single-family residences, multifamily residences, mobilehomes, including, but not limited to, mobilehomes in mobilehome parks, or farmworker housing. (d) "Urban and community water system" means a public water system that supplies water to more than 200 service connections. (e) "Urban water supplier" has the same meaning as defined in Section 10617 of the Water Code. 116904. (a) An urban water supplier not regulated by the Public Utilities Commission shall comply with this chapter on and after February 1, 2020. (b) An urban and community water system regulated by the Public Utilities Commission shall comply with this chapter on and after February 1, 2020. The urban and community water system regulated by the Public Utilities Commission shall file advice letters with the commission to conform with this chapter. (c) An urban and community water system not described in subdivision (a) or (b) shall comply with this chapter on and after April 1, 2020. 116906. (a) An urban and community water system shall have a written policy on discontinuation of residential service for nonpayment available in English, the languages listed in Section 1632 of the Civil Code, and any other language spoken by at least 10 percent of the people residing in its service area. The policy shall include all of the following: (1) A plan for deferred or reduced payments. (2) Alternative payment schedules. (3) A formal mechanism for a customer to contest or appeal a bill. (4) A telephone number for a customer to contact to discuss options for averting discontinuation of residential service for nonpayment. (b) The policy shall be available on the urban and community water system's Internet Web site, if an Internet Web site exists. If an Internet Web site does not exist, the urban and community water system shall provide the policy to customers in writing, upon request. (c) (1) The board may enforce the requirements of this section pursuant to Sections 116577, 116650, and 116655. The provisions of Section 116585 90 Ch. 891 —4 and Article 10 (commencing with Section 116700) of Chapter 4 apply to enforcement undertaken for a violation of this section. (2) All moneys collected pursuant to this subdivision shall be deposited in the Safe Drinking Water Account established pursuant to Section 116590. 116908. (a) (1) (A) An urban and community water system shall not discontinue residential service for nonpayment until a payment by a customer has been delinquent for at least 60 days. No less than seven business days before discontinuation of residential service for nonpayment, an urban and community water system shall contact the customer named on the account by telephone or written notice. (B) When the urban and community water system contacts the customer named on the account by telephone pursuant to subparagraph (A), it shall offer to provide in writing to the customer the urban and community water system's policy on discontinuation of residential service for nonpayment. An urban and community water system shall offer to discuss options to avert discontinuation of residential service for nonpayment, including, but not limited to, alternative payment schedules, deferred payments, minimum payments, procedures for requesting amortization of the unpaid balance, and petition for bill review and appeal. (C) When the urban and community water system contacts the customer named on the account by written notice pursuant to subparagraph (A), the written notice of payment delinquency and impending discontinuation shall be mailed to the customer of the residence to which the residential service is provided. If the customer's address is not the address of the property to which residential service is provided, the notice also shall be sent to the address of the property to which residential service is provided, addressed to "Occupant" The notice shall include, but is not limited to, all of the following information in a clear and legible format: (i) The customer's name and address. (ii) The amount of the delinquency. (iii) The date by which payment or arrangement for payment is required in order to avoid discontinuation of residential service. (iv) A description of the process to apply for an extension of time to pay the delinquent charges. (v) A description of the procedure to petition for bill review and appeal. (vi) A description of the procedure by which the customer may request a deferred, reduced, or alternative payment schedule, including an amortization of the delinquent residential service charges, consistent with the written policies provided pursuant to subdivision (a) of Section 116906. (2) If the urban and community water system is unable to make contact with the customer or an adult occupying the residence by telephone, and written notice is returned through the mail as undeliverable, the urban and community water system shall make a good faith effort to visit the residence and leave, or make other arrangements for placement in a conspicuous place of, a notice of imminent discontinuation of residential service for nonpayment and the urban and community water system's policy for discontinuation of residential service for nonpayment. 90 — 5 — Ch. 891 (b) If an adult at the residence appeals the water bill to the urban and community water system or any other administrative or legal body to which such an appeal may be lawfully taken, the urban and community water system shall not discontinue residential service while the appeal is pending. 116910. (a) An urban and community water system shall not discontinue residential service for nonpayment if all of the following conditions are met: (1) The customer, or a tenant of the customer, submits to the urban and community water system the certification of a primary care provider, as that term is defined in subparagraph (A) of paragraph (1) of subdivision (b) of Section 14088 of the Welfare and Institutions Code, that discontinuation of residential service will be life threatening to, or pose a serious threat to the health and safety of, a resident of the premises where residential service is provided. (2) The customer demonstrates that he or she is financially unable to pay for residential service within the urban and community water system's normal billing cycle. The customer shall be deemed financially unable to pay for residential service within the urban and community water system's normal billing cycle if any member of the customer's household is a current recipient of CalWORKs, CalFresh, general assistance, Medi -Cal, Supplemental Security Income/State Supplementary Payment Program, or California Special Supplemental Nutrition Program for Women, Infants, and Children, or the customer declares that the household's annual income is less than 200 percent of the federal poverty level. (3) The customer is willing to enter into an amortization agreement, alternative payment schedule, or a plan for deferred or reduced payment, consistent with the written policies provided pursuant to subdivision (a) of Section 116906, with respect to all delinquent charges. (b) (1) If the conditions listed in subdivision (a) are met, the urban and community water system shall offer the customer one or more of the following options: (A) Amortization of the unpaid balance. (B) Participation in an alternative payment schedule. (C) A partial or full reduction of the unpaid balance financed without additional charges to other ratepayers. (D) Temporary deferral of payment. (2) The urban and community water system may choose which of the payment options described in paragraph (1) the customer undertakes and may set the parameters of that payment option. Ordinarily, the repayment option offered should result in repayment of any remaining outstanding balance within 12 months. An urban and community water system may grant a longer repayment period if it finds the longer period is necessary to avoid undue hardship to the customer based on the circumstances of the individual case. (3) Residential service may be discontinued no sooner than 5 business days after the urban and community water system posts a final notice of intent to disconnect service in a prominent and conspicuous location at the property under either of the following circumstances: 90 Ch. 891 —6 (A) The customer fails to comply with an amortization agreement, an alternative payment schedule, or a deferral or reduction in payment plan for delinquent charges for 60 days or more. (B) While undertaking an amortization agreement, an alternative payment schedule, or a deferral or reduction in payment plan for delinquent charges, the customer does not pay his or her current residential service charges for 60 days or more. 116912. An urban and community water system that discontinues residential service for nonpayment shall provide the customer with information on how to restore residential service. 116914. (a) For a residential customer who demonstrates to an urban and community water system household income below 200 percent of the federal poverty line, the urban and community water system shall do both of the following: (1) Set a reconnection of service fee for reconnection during normal operating hours at fifty dollars ($50), but not to exceed the actual cost of reconnection if it is less. Reconnection fees shall be subject to an annual adjustment for changes in the Consumer Price Index beginning January 1, 2021. For the reconnection of residential service during nonoperational hours, an urban and community water system shall set a reconnection of service fee at one hundred fifty dollars ($150), but not to exceed the actual cost of reconnection if it is less. Reconnection fees shall be subject to an annual adjustment for changes in the Consumer Price Index beginning January 1, 2021. (2) Waive interest charges on delinquent bills once every 12 months. (b) An urban and community water system shall deem a residential customer to have a household income below 200 percent of the federal poverty line if any member of the household is a current recipient of CaIWORKs, CalFresh, general assistance, Medi -Cal, Supplemental Security Income/State Supplementary Payment Program, or California Special Supplemental Nutrition Program for Women, Infants, and Children, or the customer declares that the household's annual income is less than 200 percent of the federal poverty level. 116916. (a) This section applies if there is a landlord -tenant relationship between the residential occupants and the owner, manager, or operator of the dwelling. (b) If an urban and community water system furnishes individually metered residential service to residential occupants of a detached single-family dwelling, a multiunit residential structure, mobilehome park, or permanent residential structure in a labor camp as defined in Section 17008, and the owner, manager, or operator of the dwelling, structure, or park is the customer of record, the urban and community water system shall make every good faith effort to inform the residential occupants, by means of written notice, when the account is in arrears that service will be terminated at least 10 days prior to the tennination. The written notice shall further inform the residential occupants that they have the right to become 90 — 7 — Ch. 891 customers, to whom the service will then be billed, without being required to pay any amount which may be due on the delinquent account. (c) The urban and community water system is not required to make service available to the residential occupants unless each residential occupant agrees to the terms and conditions of service and meets the requirements of law and the urban and community water system's rules and tariffs. However, if one or more of the residential occupants are willing and able to assume responsibility for the subsequent charges to the account to the satisfaction of the urban and community water system, or if there is a physical means legally available to the urban and community water system of selectively terminating service to those residential occupants who have not met the requirements of the urban and community water system's rules and tariffs, the urban and community water system shall make service available to those residential occupants who have met those requirements. (d) If prior service for a period of time is a condition for establishing credit with the urban and community water system, residence and proof of prompt payment of rent or other credit obligation acceptable to the urban and community water system for that period of time is a satisfactory equivalent. (e) Any residential occupant who becomes a customer of the urban and community water system pursuant to this section whose periodic payments, such as rental payments, include charges for residential water service, where those charges are not separately stated, may deduct from the periodic payment each payment period all reasonable charges paid to the urban and community water system for those services during the preceding payment period. (f) In the case of a detached single-family dwelling, the urban and community water system may do any of the following: (I ) Give notice of termination at least seven days prior to the proposed termination. (2) In order for the amount due on the delinquent account to be waived, require an occupant who becomes a customer to verify that the delinquent account customer of record is or was the landlord, manager, or agent of the dwelling. Verification may include, but is not limited to, a lease or rental agreement, rent receipts, a government document indicating that the occupant is renting the property, or information disclosed pursuant to Section 1962 of the Civil Code. 116918. An urban and community water system shall report the number of annual discontinuations of residential service for inability to pay on the urban and community water system's Internet Web site, if an Internet Web site exists, and to the board. The board shall post on its Internet Web site the information reported. 116920. (a) The Attorney General, at the request of the board or upon his or her own motion, may bring an action in state court to restrain by temporary or permanent injunction the use of any method, act, or practice declared in this chapter to be unlawful. 90 Ch. 891 —8 (b) For an urban and community water system regulated by the Public Utilities Commission, the commission may bring an action in state court to restrain by temporary or permanent injunction the use by an urban and community water system regulated by the commission of any method, act, or practice declared in this chapter to be unlawful. 116922. All written notices required under this chapter shall be provided in English, the languages listed in Section 1632 of the Civil Code, and any other language spoken by 10 percent or more of the customers in the urban and community water system's service area. 116924. Where provisions of existing law are duplicative of this chapter, compliance with one shall be deemed compliance with the other. Where those provisions are inconsistent, the provisions of this chapter shall apply. Nothing in this chapter shall be construed to limit or restrict the procedural safeguards against the disconnection of residential water service existing as of December 31, 2018. 116926. This chapter does not apply to the termination of a service connection by an urban and community water system due to an unauthorized action of a customer. U 90 Advice Letter No. 1808-W Redline Edits to Rul ' Nos. 1, 5, 8, 10 & 11,1 Page 1 of 2 APPkmrd: The person, association, corporation or governmental agency applying for water service. Business Service: Provision of water for use in connection with commercial premises devoted primarily to operations for profit including offices, stores, markets, apartments, hotels, motels, automobile trailer parks orcourts, service stations and the like. Commercial Service: Provision ofwater to residential premises or business premises. Customer: Any person, association, corporation nrgovernmental agency supplied nrentitled t[Lbe supplied vvithw/aterservice, However, account information can on|Ybediscussed with the ��ustumerof Record mrtheir authorized representative. tia-l;e--upp!ic-dxyithvvator sorv4cc'or corMponsation bytho ub5ty� Customer ufRecord: The person, association, comooationgrQovernmenta/oqencywho isob{iciabadtm paythe water bill, Date ofPresentation: The date upon which abill nrnotice ismailed nrdelivered bythe utility tnthe CUP-t3rnC�FCosromermfRecord. Ek�+#yC uCto[8er: ontidcUc1omcrwho i -_ age 62 o[Vie-r-. Disabled Customer, Anv residential customer whose certified health or Qhvsical condition mav Qualifv her mrhim for special consideration. Proof ofdiaabi|ih/must be byoerti5nation from onvinterniet. cienere| praotitioner, obstetrioian-ciyneco|oqiat, pedimtrioian, fumi|ypractioe physician, nonphysician medical pnaoti1ioner, or any primary oena clinic. rural health dinio, community clinic or hospital outpatient clinic numsnt}Venrolled inthe Medi -Cali pnoclnam.which agnsemhoprovide case manaqementtuMedi-Cal beneficiaries as defined in subparawaish (A) of naraclraph (1) of subdivision (b) of Section 14088 of the Welfare and Institutions Code, Electronic Transfer: Paperless exchange ofdata and /or funds, usually involving computer and telecommunications technology. Flat Rate Service: Service for which the charges are based upon the types and number of units served. Hand��cjppodCucto[ncr� Any roS�dcntia|cUctcrn_-qs-whn3,_,hO_,{ƒhcr--p �*sjSal condition may qUaUf� hirnfQr�� ����i�| ���idaA�>R� Industrial Service: Provision of water to industrial premises where the water is used primarily in manufacturing orprocessing activities. |rhqationSenvioe: Provision of water for commercial agricultural, flomcultufa4floricultural or horticultural Main Extension: The extension of water distribution mains beyond existing facilities in accordance with the provisions of the rule applicable to main extensions filed as part of these tariff schedules. Metered Service: Service for which the charges are computed on the basis of measured quantities of Occupant: AnYadult person demonatmablvnemidinqomnremiseseotive!yserved bythe uURv. However, eocnuntinformahonoanon|ybediaCoSaedwdhthwCuotornerofReomrdortheirauthorized Older Adult Customer: Anv residential customer who is aqe 62 or over. Premises: The integral property nrarea, including improvements thoreon, to which water service in, or is to be, provided. Public Utilities Commission: |nthese rules the word "Commission" mwords "Public Utilities Commission" shall be construed to mean the Public Utilities Commission of the State of California. California-. Residential Service: forhWsch[Ad kr�Cudl�Rg vvater44sed on th'a pro[nlisocfcrcardcnc 3ndd7r�vY b��ry�achingVehi[Jnc- and othcrskU �arand tl GUlstormrYpUrpc-gf�-portok7ing Water service boa residential connection that includes oing|e-�f fRuAqPhS-ƒami|y dAme4ipqsresiclences,nnu}tifamiryresidenoes.mobi1ehmnnea.indudinq.butnstiirnitedto. mubilehmmesinmnbi|ehomeparks, orfmrmvvorkerhmusing. Service Address: Address of the property to which water service is provided. Service Connection: The point of connection of the customer's piping or ditch with the meter, service pipe or ditch owned by the utility. Service Pipe: The connection between the utility's mains and the service connection, including all the pipe, fittings and valves necessary tomake the connection. Tariff Schedules orTariff Schedule Book: The entire body ofeffective rates, rentals, charges, rules, and sample forms oo||ootivo|y, as set forth herein. Tariff Sheet: An individual sheet of the tariff schedule book. UjiftL The public utility named herein Rule No. 5 SPECIAL IMFORITTIATIOM REQM-JRED-QM-F0-FWTTS- Ra�� A. Contracts Each contract for service will contain substantially the following provisions: Unless exempted by the Public Utilities Commission: "This contract shall at all times be subject to such changes or modification by the Public Utilities Commission of the State of California as said Commission may, from time to time, direct in the exercise of its jurisdiction." 2. Unless otherwise not required by the Public Utilities Commission: "It is the understanding of the parties to this contract that it shall not become effective until the authorization of the Public Utilities Commission of the State of California has been first obtained." B. Bill for Service On each bill for service will be printed substantially the following language: "This bill is due and payable upon date of presentation. It will become past due if not paid within 19 days from the date of mailing." "If you believe there is an error on your bill or have a question about your service, please call Customer support at 800-999-4033. We welcome the opportunity to assist you. If after contacting us, you are still not satisfied with the company's response, you may submit a complaint to the California Public Utilities Commission (CPUC) by visitinq httr)://www.CPLjc.ca,qov/comr)laints/, Biflina and service complaints are handled by the CPUC's Consumer Affairs Branch (CAB), which can be reached by the following means if you Prefer not to submit Vour complaint onflne: ----su-bmit 2 comq-,kiinf to the Ca!if-rPublic Utir!-jti&S Com n*�,1rPLJ11C) by visiling, Bili;; g and -cr; co, corr#aints- aro hardlad by th3 CPUIC's Con -au mar-Affai'm Bramoh, wh"esb ,,-an be rc-achcd by thO f0!1e-Mrg rnoOnS if y0U prefet to SUbMit YO -111- CCMP12ilt VR4P,—' Telephone: 1-800-649-7570 (8:30 AM to 4:30 PM, Monday through Friday) Mail: California Public Utilities Commission, Consumer Affairs Branch, 505 Van Ness Avenue, Room 2003, San Francisco, CA 94102 If you have limitations hearing or speaking, dial 711 to reach the California Relay Service, which is for those needing direct assistance relaying telephone conversations, as well their friends, family, and business contacts. (Continued) L Rule No. 5 SPECIAL INFORMATION REQUIRED ON FORMS ( Continued) Bill for Service (Continued) If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free language -specific numbers below to be routed to the California Relay Service provider. Type of Call Language Toll-free 800 Number TTY/VCO/HCO to Voice English 1-800-735-2929 Spanish 1-800-855-3000 Voice to TTY/VCO/HCO Voice English 1-800-735-2922 Spanish 1-800-855-3000 From or to Speech -to -Speech English 1-800-854-7784 Spanish To avoid having service turned off while you wait for the outcome of a complaint to the CPUC specifically regarding the accuracy of your bill, please contact CAB for assistance. If your case meets the eligibility criteria, CAB will provide you with instructions on how to mail a check or money order to be impounded pending resolution of your case. You must continue to pay your current charges while your complaint is under review to keep your service turned on. The Commission will not, however, accept deposits when the dispute appears to be over matters that do not directly relate to the accuracy of the bill. Such matters include the quality of a utility's service, general level of rates, pending rate applications and sources of fuel or power. Discontinuance of Service for Non ament - Notice Every written notice of discontinuance of service for non-payment of bills shall include all of the following information: 1. The name and address of the customer whose account is delinquent. 2. The amount of delinquency. 3. The date by which payment or arrangements for payment is required in order to avoid discontinuance. 4. Tho procodurc by vr-h- A description of the c t - or may initinto a Gcmpaint or rc oe^t rocess to apply for an in, &-st' ion concarn;ng , rvice or extension of time to r)av delinquent charges, The Procedure S to petition for bill review and acoeal to the Commission. (Continued) Rule No. 5 SPECIAL INFORMATION REQUIRED ON FORMS C. Discontinuance of Service for Nonpament - Notice (Continued) 5. The procedure by which the customer may request a deferred (paving at a later date), reduced (spreadinc; pavments out over an agreed upon period of time not to exceed 12 months), or some other alternative payment schedule, includinci an amortization of the unpaid charges. 73he procedure for the customer to obtain information on the availability of financial assistance, including private, . focal, state, or federal sources, if applicable. 8.The name, address, and telephone number of a representative of the utility who can provide additional information and assist , customers in continuing service or in making arrangements for payment. 9.The telephone numbers of the Commission (Consumer Affairs Branch) (800) 649-7570 or TTY (800) 735-2929/22 English or (800) 855-3000 Spanish or (800) 854-7784 to which inquiries by the customer may be directed. Residential Customers, Where water service is provided to residential rsoccupants in p detached single-family dwelling; multi -unit residential structure, w mobilehome park, or permanent residential structures in a labor camp, where the owner, manager or operator is listed by the utility as the customer of record but is not the occupant, the notice of discontinuance shall further include: a. 0, The date on which service will be discontinued. b. h. What the �r-soccu ants are required to do in order to prevent the discontinuance or to reestablish service. C. Ce The estimated monthly cost of service. (where service is master -metered). d. The address and telephone number of a legal services project, as defined in Section 6213 of the Business and Professions Code, which has been recommended by the local county bar association, which will assist the Rule No. 8 NOTICES A. Notice to Customers 1. In Writing P1,1zo , of 2 Notice to a customer will normally be in writing Depending on the type of I - notice, written notice will either be delivered or mailed to the customer's last known address_except as otherwise specjfief %yfhe utilit' y s tariffs. 2. Exception In emergencies or when circumstances warrant, the utility, where feasible, will endeavor to promptly notify the customer affected and may make such notification orally, either in person or by telephone. 3. Notice of Discontinuance of Residential Water Service for Nonpayment a. The Unjity2jLlitshall mal - < Im contact 1--. �Ahe residential y cost omer of record 1r.- mmi'im-, o at least 5 0 days prior to discontinuance, 2, .idi�-dt F ti an �C-,,-k�ncnizfl C,vto4wi:2 r,rl-nuses by telephone or in joc.-,on at 2! t-ny diiv;»1111UMIL1111;:-, Written notice. m -'id -on"; -20 th" utfli"y Written notice shall make a attu:-nptbe mailed to I-) the address of the customer of ;,e, -Ord 1-1-v mah�"- 2. or hl pl-r--011 at 1--ast '1� to an-, ,Xhor e-wf4er-residence to which the residential service is provided t.} in umit park, C.;- ina "ab",. If the customer's address is not the ewncr, h,,3Od b,� tl-,e utflit�v a�� 1,I)c ol'roc,,,rd, flw ufilil�� �w�Orm, M users by mean" ,:f a th�,, -��ounl i- in fl,,a! (1) address of the property to which residential service .vil! provided, the notice also shall be sent to the service address with "Occupant" as the addressee. The notice Nvin iniorm il,.�-yshall include the information prescribed in Rule No. 5. C. thl- right -0 I u t lx-, n ]-e- tj 1, 1 1, -,T "'I, i-,Yj I I) t - "-[ " —it; -<`y — I `.ha. to 1) i! I ed M (2) Telephone notice shall be to the custorner named on the account. In providing such notice by telephone, the utility shall offer to: () provide customer with a written copy of the utility's policy on discontinuation of service due to nonpayment, and (k) discuss options available to customer to avert discontinuance including alternative paVrnent schedules, deferred payments, minimum oavments, procedures for reauestina amortization of the unpaid balance, and procedures to petition for bill review and appeal, (3) If the utility is unable to make contact with the customer or an adult occupying the residence bv telephone, and written notice is returned as undeliverable, the utilitv will make a rood faith effort to visit the residence and leave (or make other arrawernents for placement in a conspicuous place) a notice as prescribed herein, alone with a written copy of the utility's policy on discontinuation of service for nonpayment, (Continued) A. Notice to Customers (Continued) 3. Notice of Discontinuance of Residential Water Service for Nonpavrnent (Continued) (Co,,t b. The utility shall contact the residential occupants of a detached single-fami1v dwelling, multi -unit residential structure, mobilehome park, or permanent residential structures in a labor carpo, where the owner, manager, or operator is listed by the utility as the customer of record, as follows 1)Where -:,,; n, ,.individually metered water service is provided, the utility will make every good faith effort to inform the occupants by means of a notice at least 10 days prior to any discontinuance, when the account is in arrears, that service will be discontinued. In addition to including the information prescribed in Parole No. 5, the notice will inform the occupants that, if the utilitv's verification and other requirements are met, they have the r'soht to become a custorner, to whom the service will there be bi€led, without being required to oav anv arnount which may be due to the delinquent account. Where master metered 1-,r th .xt:{ yservice is provided, the written notice will be at least 15 days prior to discontinuance of service. The notice will be posted on the door of each residential unit. If it is not reasonable or practical to post the notice on the door of each residential unit, the utility will post two copies of the notice in each accessible common area and at each point of access to the structure or structures. I h a)r,tivc v; i1i he in E n—lig,,; z nd� ,,a, jira% u -n!. €n ...ty °tla.r ?m1g;..ag:4 ,?oat the utility dete ninee; th,- M Notice to occupants shall be independent of, and in addition to, other notice(s) as may be prescribed in the utility's tariffs. c. All notices of discontinuance for nonoament relatino to residential services will be in nolish, the languages listed in Section 1632 of the Civil Code, and any other lanouaw spoken lav 15 percent or more of the Customers in the utility's service area. The notice will include the information prescribed in Rule No. 5.C. d, Procedures for the discontinuance and restoration of service i.', "atinmare specified in Rule No. 11. 4. Notice of Discontinuance of All Other Services (Nonresidential) for Nonpavrnent The utility shall make a reasonable attempt to contact: M the customer of record by mailinq a separate notice at least 10 days Prior to discontinuance, or 00 an adult person on the customer's premises by telephone or in person at least 24 hours prior to anv discontinuance. A. Notice to Customers (Continued), 5. Discontinuance of Service for Reasons Other Than Nonpayment The utility rnav discontinue service for reasons not related to Pavrnent. Rule No. 11 Provides additional examples of circumstances resulting in discontinuation of service and related notice, if anv, associated with the specific situation. & Third -Party Notification Notic e of availability of third -party notification shall be given annually to all residential CIIAMM-on,, in", j" Of lil't;t hi ifin ih��, cfroct� ol, 11"i customers. B. Notice from Customers A customer may make notification in person, by telephone or by letter to the utility at its commercial office, or to an authorized representative of the utility. 2. Customers who wish to QUafifV for consideration under Rule No. 11 . .1.e... c, er kandwappe4.1 must have presented evidence to the utility establishing their status jrflO,y wi.,Ia 3, RLdt 'NC. S. IV b(0,b-,V0t Or IUWI,c,-Older Adult or disabled =RWe=N,&-�., 2,ad_rly 0'r hc'rld customers who desire third -party notification must so inform the utility with certification of status and with a letter from the third party accepting the responsibility. 4. Proof of age must be supported by certificate of birth, driver's license, passport or other reliable document. Proof of handicap must be by certification from a licensed physician, public health nurse or social worker. DISPUTED BILLS A. Correctness of Bill Page 1 of 2 Any customer (or adult occupant of a residential service address) who has initiated a complaint to the utility or requested an investigation by the utility within five days of receiving a contested bill shall be given an opportunity for review of such complaint or investigation by a review manager of the utility. The review shall include consideration of whether the customer should be permitted to amortize the unpaid balance of nor or his account over a reasonable period of time. B. Notice of Deposit to Avoid Discontinuance If an explanation satisfactory to the customer is not made by the utility and the bill is not paid within 19 days after its presentation or at the time the explanation is made, whichever is longer, the utility will notify the customer in writing substantially as follows: To avoid discontinuance of service, in lieu of paying the bill in question, the residential customer within 15 days and the nonresidential customer within 7 days of the date of this notice, may deposit with the California Public Utilities Commission, Consumer Affairs Branch, 505 Van Ness Avenue, Room 2003 San Francisco, California 94102 the amount of the bill claimed by the utility to be due. C. Commission Appeal When a customer and the utility fail to agree on a bill for service: To avoid discontinuance of service, in lieu of paying the disputed bill the customer may deposit, with the California Public Utilities Commission, Consumer Affairs Branch, 505 Van Ness Avenue, Room 2003, San Francisco, California 94102, the amount claimed by the utility to be due. Checks or other forms of remittance for such deposit should be made payable to the California Public Utilities Commission and should be accompanied with the bill in question and a statement setting forth the basis for the dispute of the amount of the bill. Upon receipt of the deposit, the bill and the customer's statement of the dispute, the Commission will notify the utility, will review the basis of the billed amount, and will advise both parties of its findings and disburse the deposit in accordance therewith. (Continued) Rule No. 10 DISPUTED BILLS Page 2 of 2 C. Commission Appeal (Continued) ll%Jhcn ca custcmo, and tho utiHty fail to agroe- on q bM for service: 4. Service will not be discontinued for nonpayment of the disputed bill when deposit has been made with the Commission (Consumer Affairs Branch), pending the outcome of the Commission's review. Failure of the customer to make such deposit prior to the expiration of the discontinuance of service notice as given in Rule No., 10B.1. will warrant discontinuance of service. If before the completion of the Commission's review, additional bills become due which the customer wishes to dispute, she -or he shall also deposit with the Commission the additional amounts claimed by the utility to be due for such additional bills before they become past due and failure to do so will warrant discontinuance of her or his service in accordance with Rule No. 11. Page 1 of 17 � 11161 X01 0111101•MITI 04 us]: W -A IINI 103V: &I I I MATIM 11 IQ 04 to] ac* a :0 to] A. Customer's Request for Discontinuance of Service 1 A customer may have service discontinued by giving not less than two day's adv ince days' advance notice thereof to the utility. Charqes for service may be required to be oaid until the requested date of discontinuance or such later date as will provide not less than the required two days' advance notice. roticc thorcof to the utility. Chorgoo for lccrvice may tie required tc be paid unIN the roqu,00ted data of di cc; or rich later provide not 1ccc than the rcquired two days' advanca nOtiGe. 2. When such notice is not given, the customer as be required to pay for service until two days after the utility has knowledge that the customer has vacated the premises or otherwise has discontinued water service. B. Discontinuance of Service by Utility 1. For Nonpayment of Bills a. Past -Due Bills. When bills are rendered monthly or bimonthly, they will be considered past due if not paid within 19 days from the date of mailing. (1) Residential Service For the purposes of this rule, residential service means water service to a residential connection that includes sinqle-family residences, multifamily residences, mobilehornes, including, but not limited to, mobilehomes in mobilehorne parks, or farmworker hOUsinq. When bills are rendered monthly or bimonthly, thev will be considered past due if not paid within 19 dans from the date of mailing. The utility shall allow every residential customer at 19. a total of 79 days from the date of mailing its bill for services, postage prepaid, to make payment of the bill, prior to discontinuance of service. The utility may§hall not discontinue residential service for nonpayment of a delinquent account unless the utility first gives notice of the delinquency and impeding discontinuance, at least 10 days prior to the proposad diccoftnuance, by means of a in conformance with Rule No. 8.A.3, which establishes notice Page 2 of 17 mailcd, postage -prepaid. to the cuctc-lief tG wham periods ranclinci from 7 to 15 days, depending on the sure, cc is previded- if different then to whomoccupancv type. The utility, will provide notices firrielv to enSUre that the service is billed., not corner than 19 days fair-nawlicable notice period is included in the date -of mailing -the utility's N11 for cervic-os. The 1, (0total 79 -day discontinuance of sorvice naftc shall nit ccmrn.cncP--unti1jppjnod referenced above and does not provide additional time to Pay. five days after (2) All Other Service (nonresidential) The utility shall not discontinue nonresidential service for nonpayment of a delinquent account unless the mailinqutilitv first dives notice of the notice, delinquencv and a -10 -day inipendinq discontinuance of resido; tial sorvico notice cr a 7 day discontindancein conformance with Rule No. 8.A.4. nonpayment -has -beer -issued -service: -may (Continued) of ms;dontial c_crvicc noticc 1:'r be dL--_0ntinucd if bill ;s not paid -1 within--Ire-Ume e­arcra by Each notice. The customer sorvicej however j will not be discontinued f,-,,, nonpayment n' ­ - til the somount of any doposA madc to est3b!jsh crcdq for that scrvic,&-has been fu,!Iyal),,�arbed-. DISGONTINUANCE-AND RESTORATION OF SERVICE !Ccntin, rcd) B. Discontinuance of Services by Utility (Continued) 1. For Nonpayment of Bills (Continued) b. When a bill for water service has become cost due and a discontinuance of service notice for nonpayment has been issued, service may be discontinued if bill is not paid in full (or alternative payment arranqements acceptable to the utility have not been made) within the time required by SUch notice. The customer's service, however, will not be discontinued for nonpayment until the amount of anv deposit made to establish credit for that service has been fuliv absorbed. Page 3 of 17 C. Petition for Utility Review. t1j_Any customer, (or adult occupant of a residential as -veil ancnrcsidlent4w service address) may petition the utility for review of a bill for water service in accordance with Rule Nos. 5 and 10. (2) Such customer shall not have the water service discontinued for nonpament during the Pendencv of an investi,qation by the utility of a complaint or request and shall be given an opportunity for review of the complaint, investigation, or request by a review manner of the utility, if - The customer who has initiated a billing complaint or requested an investigation within 5 days of receiving a disputed bill, or or who ho-,, h,--�oro 0 i) Before discontinuance of service, the customer made a requ,ost for utter --cion of tha payment Period of arranciernents for a bill asserted to be beyond the means of the customer to pay in full within the normal period for payment, shall r.al hovo rosidontial watar dZ--enfinuad fcr nonpaymorit du�;qg the pondoncy Cf an invactigation by thcutiRy of &uch or re-quect and sh3! 1L:e gvon an opportUnity fGr rcvi,ow of the comp!aint, ingatb-n, or reqUest by a rev4­a,, nianagar of the utiRy. The (3) The review shall include consideration of whether a ressidcnflal customer shall be permitted to make installment payments on any unpaid balance of the delinquent account over a reasonable period of time, not to exceed 12 months. Sueh 7,orvi-.3 Such service shall not be discontinued for nonpayment for any customer complying with an installment payment agreement entered into with the utility, provided the customer also keeps current her or his account for water service as charges accrue in each subsequent billing period. If a residential -customer fails to comply with an installment payment agreement, the utility will give a io-day discontinuance of service notice no less than 5 business dans before discontinuing such service, but such notice shall not entitle the customer to further investigation by the utj,!ily d. Any cualcmei- whc-_e cicmp!aint or request to, an inve-sVg-lion pursu-13nt to subd;vis:cn (c), has resu,!ted i-1 all 3dveMse determnationor alternative oament arrangements by the utility -may-_ appe -the--Gommission—Any subsequent appeal of a -akha-determination -to -the d;SPWC or G--M�plaint to the shall bo in ocuOrdanc-, with the Com.migsicri adopted Ruloo of Pra,-7tico and Prow . e, Service tv a reaidenti3,1 w3+el, cuctcmerwo di&-ocritinu0-d for non,,)3y,9-,­ont When th-e au til=er has p,sv=ioua!y eclab!&Iied to the aati;-'f3ctilon of the utdity thaf � Page 4 of 17 Page 3 of 10 �Ml DlSCONTINUANCE AND RESTORATION OF SERVICE (Continued) B. Discontinuance of Services by Utility (Continued) 1. For Nonpayment of Bills (Continued) d, Appeal to the Commission. AM C' (1) The --ustorner-is-4derly (ane 62 or over) or h2ndicapped,* orupcn corfiflca#GR of a 1�'-.ans'Gd phyGi.ca�lo,- surgoancustorner (or adult occupant of a residential service address) whose complaint or request for an investigation pursuant to subdivision (c) has resulted in a determination by the utility adverse to such custorner or adult occupant, nay appeal the determination to the Commission in accordance with Rule Nos. 5 and 10 (includinq depositing the disputed amount with the Commission). Any such appeal of the disputed bill to the Commission shall be in accordance with the Commission's Rules of Practice and Procedure. Written documentation of an appeal filed and diligently Pursued with the Commission will prevent discontinuation of residential water service during the official appeal process. e. that to d;---ontinue- water wil� be life thre2toning-to the cuctorreorl- and *Proof of age muct be supported by ccrfi11'-,ctc of birth, dr;vor's H.-onse, Page 5 of 17 pziGsport or othor reliable dacumcnt. Prac" of h-andi-G,-Ip mus' b -c by -crffi-,3t;on from 3 Nccnocdl phyc;.cion, surgaon, pub5c hoafth nur--c c I - I - Cr sooi--! worker, (2) Residential Health and Safety Exception. (1) Service to a residential water custorner will not be discontinued for nonpayment when such customer establishes to the satisfaction of the utility that all three of the following conditions are rnet: (i) The residential customer submits certification from a Primary care provider*, as defined by the Water Shutoff Protection Act, that discontinuation of residential water service will be life threatening to, or pose a serious threat to the health and safety of, a resident of the premises where residential service is Qrovidedn "Proof must be by certification from any internist, general practitioner, obstetrician -q vnecoloqist, paediatrician: family Practice Physician, nonphysician medical practitioner, or primary care clinic, rural health clinic, community clinic or hospital outpatient clinic. A "nonphvsician medical practitioner" means a physician assistant or certified nurse - midwife perforating services under ohvsician supervision, or a nurse practitioner performinq services in collaboration with a physician. (See Section 14088(b)(1)(A) and (c) of the California Welfare and InStitUtions Code, & Discontinuance of Services by Utility (Continued) For NonDavrnent of -Bills (Continued) e. Residential Health and Safety Exception. (Continued) 00 The residential customer demonstrates that she or tie is financially unable to pay for residential service within the urban and community water system's normal billing cvcle, The customer shall be deemed financialiv unable to pay for residential service within the urban and community water systern's normal billinq cycle if any member of the Customer's household is a current recipient of CaIWORKs, CaiFresh, general assistance, Medi -Cal, Supplemental Security Income/State SUpolernentary Pavrnent Proqrarn, or California Special Supplemental Nutrition Program for Page 6 of 17 Women, Infants, and Children, or the customer declares that the household's annual incorne is less than 200 percent of the federal povertv level; and, (iii) The residential customer is willinq to enter into an amortization agreement, alternative payment schedule, or a plan for deferred or reduced payment. (2) If all three of the above conditions are met, the utility shall offer the customer one or more of the following options: a. Amortization of the unpaid balance. b, Participation in an alternative payment schedule. c. A partial of full reduction of the unpaid balance financed without additional charges to other ratepavers, d. Ternporeiry deferral of payment. (3) The The ck"Islomor is tomperarii- uniL,!-- to ply fC,- GUch aorvico in Y Of ti; -0 Utility'S Wnff,'; M -,Cl The clwctornsr i -P willing tc Arrangs inst-3ftent payments cotisfastory to the uti!lly, cover a pari.0d not to exceed 12 mcmthc, lnck,,d`rlg 3-rmngements fcr prompt payment of subsoqucnt bHi s, However, sorvicc may be d"s=-tjnucd to any cust-cmer who does not c--mply Y , with an installment paymont a -meront crkocp current his account for water servicc as dhargcs accrue in cath subceqUent Wing period. (ta A Guslc.mutility may choose which of the r)avnient options the customer undertakes and may set the parameters of that payment option. The repayment option offered should result in repayment of anv remaininct outstandinq balance within 12 months. (4) Notwithstandinq the above, residential service may be discontinued for nonp3yment of a bill to anv customer meetinq the conditions above who: B. Discontinuance of Services by Utility (Continued) 1 For Nonr)avment of Bills (Continued) e. Residential Health and Safetv Exception. (Continued) Page 7 of 17 fcr ii} Does not agree to or compiv with an amortization acireement, an alternative Pament schedule, or a plan for deferred or reduced nament after incurring delinquent charges for 60 have or more, ME (H) After aqreeinq to an amortization agreement, an alternative payment schedule, or a pian for deferred or reduced Payment for delinquent charges, the custorner does not pav her or his current residential service charqes for 60 days or more. Notice of disconfinuation for either of these reasons will be posted in a Prominent and conspicuous location no less than 5 business days before discontinuing such service, but such notice shall not entitle the customer to fUrther investigation or alternative cavment arrangements by the utility, Other Disconnection Terms A customer's residential service may be discontinued for nonpayment of a bill for residential service previously rendered her or him at any location served by the utility. A nonresidential service may be discontinued for nonpayment of a bill for residential as well as nonresidential service previously rendered her or him at any location served by the utility. The discontinuance of service notice as set forth in subdivision (b) will be given in both cases stated above before discontinuance of service takes place. in 13ath n -aces z�btad aboie-befcre di&c�onti-uancs of c-ervice take-,p4w,-e- �Mlllil MSCONTNUANCE AND RESTGRATtON OF SERVICE Page 8 of 17 o ti sued} Residential services will not, however, be discontinued for nonpayment of bills for separate nonresidential service. qy Timing of Disconnection Service will not be discontinued by reason of delinquency in payment for service on any Saturday, Sunday, legal holiday, or at any time during which the business offices of the utility are not open to the public. The utility will avoid disconnection of service on Fridays and a day prior to a holiday. The utility will inform customers of the option to reconnect during regular business hours to avoid the more costly fees associated with after-hours service. b t y ot'3ar ;.3rV:Cy,`e iG pr a?1�'€;.t`od to rc ` Genoa! usors in as rnu!t' }nit rP` c, .dal onfi stralCtUre, r@ i'�'�kJiifd?�r me park, or pu°mwient iesi;%cnflI3! structurcc €i � a labor camp, where the £)other, rn,3nas.-gs r po i St y h if!ityr as the r, ur � ;�aa�or is d��M,.� tho €�w, �.� M ,up-torner of reeord, the. utility ,xi!l make very g - fit �f�c�ri � Infor m the u: urs, whon the a; :mount is in orrocim, that oorvicc will b e d! Ceontinuod. N1°4u9 %vill in as prescr'si:,cd in oub dMi: ;cn ,n; ataovo, and in Rj!G NO—— 5 and 8. (1) Whcra m0lored. Thu utility is not roqu;red to -make -service-avatiab's tc those users unless each u ;c, a roes to the tcrroc and conditions of service and n,,ccto the rcqu6rcrnrcnt cf the law and the UWityr'o rufos and tariffs. Howavcr, '' can or morn usoro aro willing and abbo to au:,r.M ro.,p,cnsibility for subsoquunt charges by th-coo users to tho accGun' to tho satisfs%ct!on of th-c utiNty, ind ;f t€oro is, a'i pract �� ` € N y o n h ;,ffra,€ YT. � �,.,, ogally aavai.iahlo tc tho utINty of solbctivo!y providing sorviooG to thazce n � r� rt. to i ftr €. oro ��� mot thk., �,.,uir=ar,�or ;� o th �,ti6it,r s nu!o-5 and tari„u, the ut',ity vAIN mako .sorvi^o oi° lis to thooa Uu. rs. For h-ooc :salo cd - us srs establish went of crouit will bo ua proccribcd iso u',o No, 6, except th' at where prier cervice for a period' of th-ne is a condition far C .' blishinc credit with tho utility, proof that is a cocptaUe to, the utility of rcwldencn and prompt paymont of r nt or other oredit obligation during that period of firno is a satisfactory equivalent. Page 9 of 17 P-3go 5 of 10 DISCONTNUANCE-AND RESTGRAT�ON OF SERVICE (Continued) tl. 'Continuc-d) (2) V11hore sand uocrs ore-master-meterod. The utiNty is notrcqured to make-service-avaliallo to those users Lm!css cach user agree-, to the terms and-COnditIORS Of CerVice, ar!d moots the relquirorncnts of the law, and the uti.lity'o ruk-,3 and ta6ffs and the fo!!.-,,,,ring: some Rule 4=4=,=Aefa=B=4=.=h=(I)-abov-e-whi-h appNas to ind;vidually motored uscrs au eco appl,;-_s to mastar mot,, -)rod uacrs, oxoept-a representative rnay act an the behalf of M3 tar metered user, and the utility wi!! not Osconbnuc scrv-.o in any of the fokwing situation&I (a) During 'he pomdency of on investigation by the ut;!ity of a- master- rnster ctrsterner dispute or com, p!aint. (b VVhon the m-ast"Cr rn-oto-rod c2j-.Iom,,r has I -,con grarrtcd an cxt3nC4GR - of tf�e period for rspaynnont of a bi[!. (0) Fo; an irdcbta&,o---, owned by th-q-mastc,, motcmd o,.,ct,-,mor to any Ct!jer percon or ccrp�*WiGn or when the obl;gaflan roprosqpted I I I by the de!jnquent account or any other inde-btodn&se .,v2,s incurred wAh a person or corporaVen other than the L!IIity CISManding pay- ment thorof-cr. (A) When a dolinq,.,,snt--accou-nt--relatc,- to another prroperty owned., managed, or aporated by the rnaster metred customer, iGa Whon a pubUIG �,oa!th c- bu;"qing OffiCor G£, .s that delorminaticn would ,csu!t in a cignif;.--ant throat to tho Inc-31th or -afoty of the ree-idential ccoul-an't-1- — tho pubflc, Proof -of age or hzindicop are described in Rij!c 11 AB2 Page 10 of 17 (C-cr,tinuc-d) Page 6 of 10 DISCONTINUANCE AND RESTORATION OF SERVICE (G004rrue� A rcaso_n3b!o al.empt must be made by the u,+Jlity to personally cont_-Gt on adult per& --n on the raoidentia! cuslamer I c premi&es e�ther by te!a- phone, or in pers-on, a' hcum prior to disoontinuance. For eldedy or handi,apped r&sj,1-nfi_ I -UEt0_MerS, tj, pro%,id-a at Icsol �19 I , _3� '3 hoc urs notice by telephone cr in person. For those customers, if tele- phone or pKsacna! contact cannot bo made, a notice of dt,scontinuance of service sh2ll be postod in a oonspicuous, location at the service address at least 48 hours Ion-, to d;--con'.°nu2ncc. Such notice shall -be ---- independent of and in addition to, otbor notices(s) as rnay be prescribod in tho utiMys tariffs, j- R1c&k11entJ_,,1 Oust-amer's Ro-rnedies Up -on Flaceipt of Di&c_-ntinuance Nct'__- 11 upon rcocipt of a 10 day d;�scontinuonco notice, a rosid-antiof cust--mor Is unable to pay, he must contact the utd.ity bafcrc di"GcGn t;nuja!so of sarvirw fc m3ka paymont arrang-omc-ntro to avoid des conflnuance of `;crvice. (2) If, after- contactj n g the uti I ily, the- reside ntj al--custo mar -.a liege& -to the Commission ari irrabikty to pay, and that he is unable to rnake payment 3rrangoi-nentc with tho ufiMy he s",vuuld writs to the C-CMrni-soicn's Ccn&'_'mer Vff3irc Branch (CAB-) to maj,,,o an infor-rnci cernpl3int. Tillie action mu3t be Io!,cn within the 10 d --y discontinuinco of sam_o noti-,c-. '31,----T46=CAB resolution of the matter wi!l be reported to tho utility and the recidcntiacu3tornerwithin ten businesso days after rc--ciet of the informal compicint, If the ouclorner ic net sat.;Sfiod with such rcs-alution, he must file', within ten buSiness, days after the date -orf the CAS's lot!cr, a fcrrn31 comp!aint with the Commission under Page 11 of 17 Pago 7 of 1-4 9ISGQ4TWUA-NI_-E AND RESTORATION OF'-zEPV!CE (Continued) B. Discontinuance of Services by Utility (Continued) For Nonr)avment of Bills (Continued) Where the owner, rnanaqer, or operator of the dwelling, structure, or park is listed by the utility as the customer of record, and water service is provided to residential occupants in a detached single-family dwellincl, a multi -unit residential structure, mobilehome park, or permanent residential structure in a labor camp the utility will make every once faith effort to inform the residential occupants, by written notice in conformance with Rule No, 8,A.3.b, (1) Where said occupants are individualiv metered. The utility is not required to make service available to these occupants unless each user agrees to the terms and conditions of service and meets the requirement of the law and the utility's rules and tariffs. However. if one or more occupants are willinq and able to assume resoonsibilitv for subsequent charges by these occupants to the account to the satisfaction of the utility, or if there is a Practical Phvsical means, leqallv available to the utility of selectively providinq services to these occupants who have met the requirements of the utility rules and tariffs, the utility will make service available to these occupants. For these selected occupants establishment of credit nay be as Prescribed in Rule No. 6, except that where prior service for a period of time is a condition for establishing credit with the utility. proof that is acceptable to the utility of residence and prompt oavrnent of rent or other credit obligation during that period of time is a satisfactory equivalent. (2) Where said occupants are master metered. The utility is not required to make service available to these occupants unless each occupant aqrees to the terms and conditions of service, and Page 12 of 17 meets the requirements of the law and the utility's rules and tariffs and the followinq: The samePule No, 1. item 13,1.h. (1) above which applies to individually metered Occupants also applies to master metered occupants, except a representative may act on the behalf of a master metered occupant, and the utility will not discontinue service in any of the following situations; (a) Durinq the pendency of an investigation by the utility of a master - meter customer dispute or complaint. B. Discontinuance of Services by Utility (Continued) I. For NonpaVment of Bills (Continued) b) When the master -metered customer has been granted an extension of the period for repayment of a bill. (c) For an indebtedness owed fav the master metered customer to any other person or corporation or when the obligation represented by the delinquent account or any other indebtedness was incurred with a person or corporation other than the utilitv demanding Payment therefor. (d) When a delinquent account relates to another property owned, manacled, or operated by the master -metered customer, (e) When a public health or building officer certifies that discontinuance would result in a significant threat to the health or safety of the residential occupants or the public. Proof of one or disability are described in Rule No. 1 I.B.l.e. Residential Customer's Remedies Upon Receipt of Discontinuance Notice for Nonpavrnent, (1) If upon receipt of a discontinuance notice, a residential customer is unable to pay, she or he must contact the utility before discontinuance of service to make paVrnent arranclements to avoid discontinuance of service, information Pertaininq to alternative payment options and other options for averting discontinuation of residential service for nonpayment will be provided on the discontinuance notice as described in Rule No. 5, or can be obtained by callinq 800-999-4033, (2) If, after contacting the UtilitY, the residential customer alleges to the Commission an inability to pav and that she or he is unable to make payment arrangements with the utility she or he should contact the Page 13 of 17 Commission's Consumer Affairs Branch (CAB) to make an informal complaint, To maintain uninterrupted service this action must be taken prior to discontinuation of service as defined in the provided notice. (3) The CAB's resolution of the matter should be reported to both the utility and the residential customer within ten business days after receipt of the informal complaint. If the customer is not satisfied with such resolution, such customer rnav file, within ten business days after the date of the CAB's letter, a formal complaint with the Commission under Public Utilities Code Section 1702 on a form orovided by the CAB. B. Discontinuance of Services by Utility (Continued) For Nonpayment of Bills (Continued) r',,0r1jdontic,1 CupotamPcmedios, '-'per, Pe eV of Disscntinuarco Nctico. (4) Failure of tie-residenfial-as -well as the nORresidentialginy customer to observe these time limits prescribed herein shall entitle the utility to insist upon payment or, upon failure to pay, to proceed to discontinue the customer's residential water service in accordance with the utilitv's rules. I Designation of a Third -Party Representative (E4d"Older Adult or HandicappedDisabled only) (1) Customer must inform utility if she or he desires that a third party receive discontinuance or other notices on her or his behalf. (2) Utility must be advised of name, address and telephone number of third party with a letter from third party accepting this responsibility. (3) Only customers who certify that they are eldcrly or hord-cappedoider adults ape 62 or over or disabled are entitled to third -party representation.*. Proof of a must be supported by certificate of birth, driver's license, passport or other reliable document. Proof of disability must be by, certification from a licensed physician, public health nurse or social worker. 2. For Noncompliance with Rules The utility may discontinue service to any customer for violation of these rules after it has given the customer at least five days' written notice of such intention. Where safety of water supply is endangered, service may be discontinued immediately without notice. Page 14 of 17 3. For Waste of Water a. Where negligent or wasteful use of water exists on customer's premises, the utility may discontinue the service if such practices are not remedied within five days after it has given the customer written notice to such effect. b. In order to Drotect itself against serious and unnecessary waste or misuse of water, the utility nay meter anv flat rate service and apply the regUiarly established meter rates where the, customer continues to misuse or waste water bevond five days after the utility has given the customer written notice to remedy such practices. (Continued) Proof of -g3 must be cups crtnd by cc-rfl icoto of b;rth, &ivcr'c l--Onou, pavcport cr other ro!iablo docwrnent. Proof of handicap muct bo by ccrtifir: aticn from a !;,Censed physic;axe, pablic hWalth nurso or cocicl worker. Page -8 -cif-40 Rale No, -11 'SCONTMANCE AND RECTO -RATION OF SERVICE B. Conti nuan--eDiscontinuance of Services by Utility (continu Continued) 3. For Vllastc of Wotor {cont?nuod;. of ,later, the Ality may muter any fl, -at rate ;.crvico and app !y 1hr rogularly ectablishad meter ratc s wham the u-sto or cc.-Vnues to mis-use or waste-w3ter beyond five days after the „fx has q;voo 11ho customor written nmctico to romcdy su-nh practicoc . 4. For Unsafe Apparatus or Where Service is Detrimental or Damaging to the Utility or its Customers If an unsafe or hazardous condition is found to exist on the customer's premise, or if the use of water thereon by apparatus, appliances, equipment or otherwise is found to be detrimental or damaging to the utility or its customers, the service may be shut off without notice. The utility will notify the customer immediately of the reasons for the discontinuance and the corrective action to be taken by the customer before service can be restored. 5. For Fraudulent Use of Service Page 15 of 17 When the utility has discovered that a customer has obtained service by fraudulent means, or has diverted the water service for unauthorized use, the service to that customer may be discontinued without notice. The utility will not restore service to such customer until that customer has complied with all filed rules and reasonable requirements of the utility and the utility has been reimbursed for the full amount of the service rendered and the actual cost to the utility incurred by reason of the fraudulent use. C. Restoration of Service Reconnection Charge Where service has been discontinued for violation of these rules or for nonpayment of bills, the utility may charge $40.00 for reconnection of service during regular working hours or $120.00 for reconnection of service at other than regular working hours when the customer has requested that the reconnection be made at other than regular working hours, except as otherwise vovided lav the utilitv,s tariffs. Page 9 of 111 DISCIONTINUlkNICE AND RESTORATIOM OF SERVICE 2. To be Made During Regular Working Hours The utility will endeavor to make reconnections during regular working hours on the day of the request, if the conditions permit; otherwise reconnections will be made on the regular working day following the day the request is made. 3. To Be Made at Other Than Regular Working Hours When a customer has requested that the reconnection be made at other than regular working hours, the utility will reasonably endeavor to so make the reconnection if practicable under the circumstances. 4. Wrongful Discontinuance A service wrongfully discontinued by the utility, must be restored without charge for the restoration to the customer within 24 hours. Page 16 of 17 C, Restoration of Service (Continued) 5, Limits on Certain Reconnection Charges For a residential customer who demonstrates household income below 200 percent of the federal poverty line (oar is otherwise deemed by the Water Shutoff Protection Act as having a household income of below 200 percent of the federal poverty line), charges shall be limited as Foilows: For reconnections during regular working hours, the lesser of the actual cast or $50.00; and iii) For reconnections during other than regular workinq hours, the lesser of the actual cost or $150. The cava on these reconnection fees ($50 and $150, respectiveiv) shall be subiect to an annual adiUstrnent for chanotes in the Consumer Price Index beginninq January 1, 2021. D. Refusal to Serve 1. Conditions for Refusal The utility may refuse to serve an applicant for service under the following conditions: a. If the applicant fails to comply with any of the rules as filed with the Public Utilities Commission. b. If the intended use of the service is of such a nature that it will be detrimental or injurious to existing customers. C. If, in the judgment of the utility, the applicant's installation for utilizing the service is unsafe or hazardous, or of such nature that satisfactory service cannot be rendered. (Continued) Page 17of17 Pagc 10 Of 10 DISCONTINUANCE AND RESTORAT|ON{}FSERVICE (Co-nfinuod) C� Reetomt�--nnfSep/iee-(CunUnued) 1�----Condibcnofor Rofuca|(Cont�nued) d. Where service has been discontinued for fraudulent use, the utility will not serve an applicant until Uhas determined that all conditions offraudulent use Or practice has been corrected. 2. Notification to Customers When an applicant is refused GBnvi08 under the provisions Of this ru|8, the utility will notify the applicant promptly of the reason for the refusal to manvim8 and of the right of applicant to appeal the utility's decision to the Public Utilities Commission. GOLDEN STATE WATER COMPANY REGION 1. 2 & 3 - SERVICE LIST Sacramento Suburban Water Dist. 3701 Marconi Avenue —Suite 100 Sacramento, CA 95821 HHernandez(@sswd.orq DYork(a-).sswd.ora Carmichael Water District 7837 Fair Oaks Blvd. Carmichael, CA 95608-2405 Cypress Ridge Owner's Association Attn: President 1400 Madonna Road San Luis Obisbo, CA 93405 Corv,Bauer(o).manaqementtrust.com City of Folsom 50 Natoma Street Folsom, CA 95630 Director Sacramento County Water Agency 827 -7th Street, Room 301 Sacramento, CA 95814 DWRexecsecretarv(o)saccountv. net Bay Point Municipal Advisory Council 3105 Willow Pass Road Bay Point, CA 94565-3149 Contra Costa Water District P. O. Box H2O Concord, CA 94520 Diablo Water District P. O. Box 127 Raley's Shopping Center — 2107 Main Street Oakley, CA 94561-0127 Drnue1rath(d),diablowater.orq cbelleci(a),diablowater.orq City of Martinez 525 Henrietta Avenue Martinez, CA 94553 Page 1 of 12 Citrus Heights Water District 6230 Sylvan Road Citrus Heights, CA 95610 California -American Water Co. 4701 Beloit Drive Sacramento, CA 95838-2434 ca. rates C@amwater,com Fair Oaks Water District 10317 Fairoaks Blvd. Fairoaks, CA 95628 Orange Vale Water Co P. O. Box 620800 9031 Central Avenue Orange Vale, CA 95662 swilcox(o)orawevalewater.corn City of Antioch P. O. Box 5007 Antioch, CA 94531 City of Brentwood Public Works Operations Eric Brennen, Water Operations Manager 2201 Elkins Way Brentwood, CA 94513 Contra Costa County Chief Assistant Clerk of the Board 651 Pine Street, Room 106 Martinez, CA 94553 Jami.naPier(@.cob.cccountv.us Richard Lou, Principal Management Analyst East Bay Municipal Utility District 375 — 11th Street, MS#804 Oakland, CA 94607 Riou(o)ebmud.com Highlands Water Company 14580 Lakeshore Drive Clearlake, CA 95422-8100 GOLDEN STATE WATER COMPANY REGION 1. 2 & 3 - SERVICE LIST Konocti County Water District 15844 — 351h Street Clearlake, CA 95422 kcwdC)mchsi.com Arroyo Grande Municipal Water Dept. P.O. Box 550 Arroyo Grande, CA 93420 stavior(c)arrovowande.orq Cambria Community Services Dist. 1316 Tamson Drive — Suite 201 P.O. Box 65 Cambria, CA 93428 Los Osos CSD 2122 - 9th Street Los Osos, CA 93402 S & T Mutual Water Co. P.O. Box 6391 Los Osos, CA 93412 STM utualwater(a-)qm ail corn Nipomo Community Services Dist. 147 S. Wilson Street Nipomo, CA 93444-0326 M1olesias(d,)ncsd.ca.Qov Calleguas Municipal Water District 2100 Olsen Road Thousand Oaks, CA 91360 stavlor(a)callequas.com City Clerk City of Clearlake 14050 Olympic Drive Clearlake, CA 95422 mswanson(@dearlake.ca.us City Attorney & City Clerk City of Santa Maria 110 East Cook Street Santa Maria, CA 93454 rqarietz(a),ci.santa-maria.ca.us psinco(q)dtVofsantamaria,orq County Clerk County of Sacramento 720 9th Street Sacramento, CA 95814 Page 2 of 12 Local Agency Formation Commission P. O. Box 2694 Granite Bay, CA 95746 j.benoit4(a),icloud-com Avila Beach Community Service District P 0 Box 309 191 San Miguel Street Avila Beach, CA 93424 avilacsd(a)qmail.com Community Services District P. O. Box 6064 Los Osos, CA 93412 Morro Bay City Water (City Hall) 595 Harbor Blvd. Morro Bay, CA 93442 r1ivick(a)morrobavca,qov San Luis Obispo City Water 879 Morro Street San Luis Obispo, CA 93403 City of Santa Maria 2065 East Main Street Santa Maria, CA 93454 lmlona(&d.santa-maria.ca.us City Attorney City of Clearlake 14050 Olympic Drive Clearlake, CA 95422 City Clerk & City Attorney City of Guadalupe 918 Obispo Street Guadalupe, CA 93434 City Clerk & City Attorney City of Simi Valley 2929 Tapo Canyon Road Simi Valley, CA 93065 County Clerk County of San Luis Obispo 1055 Monterey Street - #D-120 San Luis Obispo, CA 93408 GOLDEN STATE WATER COMPANY REGION 1, 2 & 3 — SERVICE LIST Department of Water Resources Steve Pedretti, Division Chief 8277 th Street, Room 301 Sacramento, CA 95814 DWRexecsecretar o)saccountv.net County Counsel 105 East Anapamu Street, Santa Barbara, CA 93101 LAFCO 1042 Pacific Street, Suite A San Luis Obispo, CA 93401 dblovd(a-,siolafco.com City of Bellflower Water Department 16600 Civic Center Drive Bellflower, CA 90706 RStover(a bellfiower.orq City of Downey Director of Public Works P. O. Box 90241-7016 Downey, CA 90241 City of Huntington Park Water Department 6550 Miles Street Huntington Park, CA 90255 City of Lakewood Water Department P.O. Box 220 Lakewood, CA 90714-0220 County Counsel County of San Luis Obispo County Government Center - #D-320 San Luis Obispo, CA 93408 John Farnkopf, Senior Vice President Rm. 201 HILTON FARNKOPF & HOBSON, LLC 2175 N. California Blvd — Suite 990 Walnut Creek, CA 94596 ifarnkopf(a)hfh-consultants,com Honorable Mayor Eric Garcetti City of Los Angeles 200 N. Spring Street — Room 303 Los Angeles, CA 90012 City of Norwalk Water Department 12700 Norwalk Blvd. — Room #5 Norwalk, CA 90650 City of Santa Fe Springs Water Department 11736 E. Telegraph Road Santa Fe Springs, CA 90670 Page 3 of 12 Santa Barbara LAFCO 105 E. Anapamu - Room 406 Santa Barbara, CA 93101 lafco(a-)sbiafco.ora City of Cerritos Water Department P.O. Box 3130 Cerritos, CA 90703 bortegaCo)cerritos,us City of Hawthorne 4455 W. 126th Street Hawthorne, CA 90250 City of Inglewood One Manchester Blvd. - Suite 900 P. O. Box 6500 Inglewood, CA 90301 Long Beach Water Department Chris Garner, General Manager 1800 E. Wardlow Road Long Beach, CA 90807 City of Los Angeles Department of Water & Power P O Box 51111 Los Angeles, CA 90051-0100 City of Paramount Water Department 16420 Colorado Street Paramount, CA 90723 sho(@paramountcitv.com City of South Gate Water Department 8650 California Street South Gate, CA 90280 rdickev(a),soclate.ora dtorres a(ssoaate.orq GOLDEN STATE WATER COMPANY REGION 1. 2 & 3 — SERVICE LIST City of Torrance Water Department 3031 Torrance Blvd. Torrance, CA 90503 cschaich(a)TorranceCA.qov California Water Service Co. 2632 West 237th Street Torrance, CA 90505-5272 mduaue(a),calwater,com Liberty Utilities 9750 Washburn Road Downey, CA 90241 Diana.lemoli(cDLibertvUtilities.com Maywood Mutual Water - No. 2 3521 East Slauson Street Maywood, CA 90270 Orchard Dale County Water District 13819 East Telegraph Road Whittier, CA 90604 rsilvett(@,odwd.ora ecastaneda(a).odwd.orq M1iskev(cV,odwd.onq San Gabriel Valley Water Co. 11142 Garvey Avenue El Monte, CA 91733 dade11osa(@sqvwater.com Tract 180 - Mutual Water Co. 4544 E. Florence Avenue Cudahy, CA 90201 Tractl 80(a)hotmail.com Central Basin MWD General Manager 6252 Telegraph Road Commerce, CA 90040-2512 Hilda Solis —1st District L.A. County Board of Supervisors 856 Kenneth Hahn Hall of Admin 500 West Temple Street Los Angeles, CA 90012 Page 4 of 12 Jeff Collier, City Manager City of Whittier 13230 Penn Street Whittier, CA 90602 J collie r(a)citvofwh ittier.orq California Water Service Rancho Dominguez District 2632 West 237th Street Torrance, CA 90505-5272 hwind(@calwater.com Maywood Mutual Water - No. 1 5953 Gifford Street Huntington Park, CA 90255 MamoodWaterl (@aol.com Maywood Mutual Water - No. 3 6151 Heliotrope Avenue Maywood, CA 90270-3418 Pico County Water District P. O. Box 758 Pico Rivera, CA 90660-0768 Robert Kelly, VP of Regulatory Affairs Suburban Water Systems 1325 N. Grand Avenue, Suite 100 Covina, CA 91724-4044 Water Replenishment District General Manager 4040 Paramount Blvd. Lakewood, CA 90712-4127 rwhitaker(c-)wrd,orq West Basin MWD Julie Frazier -Mathews — Executive Asst. Patrick Sheilds — General Manager 17140 S. Avalon Blvd. — Suite 210 Carson, CA 90746-1296 JulieF(LD,westbasin.ora PatrickS(a_)westbasin.orq, Mark Ridley-Thomas — 2nd District L. A. County Board of Supervisors Room 866 - Hall of Administration 500 West Temple Street Los Angeles, CA 90012 Markridiev-thomasCa),bos,lacountv.qov kkatonaCa),bos.1acountv.00v GOLDEN STATE WATER COMPANY REGION 1. 2 & 3 - SERVICE LIST City Attorney & City Clerk City of Artesia 18747 Clarksdale Avenue Artesia, CA 90701 City Manager City of Bell Gardens 7100 S. Garfield Avenue Bell Gardens, CA 90201 ssirnonian(d),bellaardens.ora ioroPeza(o-)bellqardens.orq aclarkCa),bellqardens.om. City Attorney & City Clerk City of Cerritos P.O. Box 3130 Cerritos, CA 90703 City Manager & City Clerk City of Cudahy 5250 Santa Ana Street Cudahy, CA 90201 iPufldo(a).citvofc;udahvca.qov City Attorney & City Clerk City of Downey 11111 Brookshire Avenue Downey, CA 90241 c!tvclerk(a)downevca.Qov City Clerk City of Gardena 1700 W. 162nd Street Gardena, CA 90247 citvclerk(a).ci.qardena.ca.us City Attorney & City Clerk City of Hawthorne 4460 W. 126th Street Hawthorne, CA 90250 citvderk(ar citvofhawthorne,orq City Attorney & City Clerk City of Inglewood One Manchester Blvd. P 0 Box 6500 Inglewood, CA 90301 Page 5 of 12 City Attorney, Clerk & Manager City of Bell 6330 Pine Avenue Bell, CA 90201 Daleshire(a).awattornevs.com — Dale Aleshire ABustamonte(a).CitvofBe11.orq — City Clerk ichoi(a)dtvofbe11.orq —Jackie Choi City Attorney & City Clerk City of Carson 701 E. Carson Street Carson, CA 90745 City Attorney & City Clerk City of Compton 205 W. Willowbrook Avenue Compton, CA 90220 ccornwell(o)cornptoncitv,orq City Attorney & City Clerk City of Culver City 9770 Culver Blvd. Culver City, CA 90230 Citv.clerk(a)culvercitv,orq Citv,attornev(a-),culvercitv.orq City Attorney & City Clerk City of El Segundo 350 Main Street El Segundo, CA 90245 City Attorney & City Clerk City of Hawaiian Gardens 21815 Pioneer Blvd. Hawaiian Gardens, CA 90716 City Clerk City of Huntington Park 6550 Miles Avenue Huntington Park, CA 90255 City Clerk City of Lakewood 5050 N. Clark Avenue Lakewood, CA 90714 CitvClerk(cDLakewoodCitv.orq GOLDEN STATE WATER COMPANY REGION 1, 2 & 3 — SERVICE LIST City Attorney & City Clerk City Attorney & City Clerk City ofLaMirada City ofLuvxndm|o 13700LaMirada Blvd. 14717Burin Avenue LaMirada, CA 90638 Lavvnda|e.CA 90260 City Clerk City Attorney & City Clerk City ofLong Beach City ofNorwalk 333Ocean Boulevard 127O0Norwalk Blvd. Long Beach, CA 90802 Norwalk, CA 90650 oityderK�!unqbeach.pov City Attorney & City Clerk City Attorney & City Clerk City ofParamount City mfSanta FmSprings 1G400S.Colorado Avenue 11710E. Telegraph Road Paramount, CA 00723 Santa FeSprings, CA 90870 JCavanauqh(@,C}avanauqNavv.net ionetmart{noz(a)sante#asr)rinaannl City Attorney & City Clerk County Clerk City ofSouth Gate County ofLos Angeles 86S0California Avenue 12400Imperial Highway South Gate, CA 00280 Norwalk, CA 90850 County Clerk County Counsel County ofOrange City of Orange 12Civic Center Plaza 333VV.Santa Ana Blvd..4th Floor Santa Ana, CA 92702 Santa Ana, CA 92701 County of LA Waterworks Dist. Apple Valley Ranchos Water Co. 23533West Civic Center Way Tony Penna — General Manager Malibu, CA 98265 21760Ottawa Road Attn: Mark Carney P.{}.Box 7UO5 drydman,(a)dpvv]aoounty.gov Apple Valley, CA 92308 tomnna(d)avrwater.cum Director qfPublic Services Barlmn Mutual Water Town of Apple Valley P. D. Box 77 14&55Dale Evans Parkway Barstow, CA 02311 CaliforniaApple Valley, CA 92307 barlenwater(cDhotmail,corn Department mfCorrections California Dept. of Forestry P. O. Box 5001 7105Airway Drive 701HBlair Road Yucca Valley, CA 92284 Ca|ipatha.CA 92233 California Dept. ofForestry Hdqtrs County Water 380ON.Sierra Way P.O.Box 5001 San Bernardino, CA 92405 Victorville, CA 92393-5001 Daggett Community Service East Orange County Water P.O. Box 308 185N.McPherson Road Daggett, CA 02327 Orange, CA 02860-3720 |mh|und��eoowd.rom eooh20��oocvvd.conl Page 0of12 GOLDEN STATE WATER COMPANY REGION 1. 2 & 3 — SERVICE LIST East Pasadena Water Co. 3725 Mountain View Avenue Pasadena, CA 91107 Larrv(d)epwater,corn Jurg Heuberger, CEP, Executive Officer LAFCO 1122 W. State Street, Suite D El Centro, CA 92243-2840 Local Agency Formation Commission 215 North D Street — Suite 204 San Bernardino, CA 92415-0490 1afco(cD1afco,sbcountV.qov Morongo Valley Community Service Distribution P.O. Box 46 Morongo Valley, CA 92256 Rancheritos Water Co. P. O. Box 348 Apple Valley, CA 92307 RMWC1 954(d)qmail,com Seeley County Water District P. O. Box 161 Seeley, CA 92273 Sheep Creek Water Company P. O. Box 291820 Phelan, CA 92329-1820 Attn: Chris Cummings sheepereek(@verizon. net Twentynine Palms Water District 72401 Hatch Road P.O. Box 1735 Twentynine Palms, CA 92277 RKofisz(@29Pa1rnsWater.ora Walnut Valley Water District 271 S. Brea Canyon Road Walnut, CA 91789 Water Issues Committee Wrightwood Property Owners Assoc. P.O. Box 487 Wrightwood, CA 92397 City of Arcadia Water Co. P. O. Box 60021 240 W. Huntington Drive Arcadia, CA 91066-6021 ttait(d)ci,arcadia.ca.us Page 7 of 12 Raymond Castillo, Chairman County Administration Center 940 W. Main Street - #212 El Centro, CA 92243-2871 Juniper Riviera CWD P.O. Box 386 Apple Valley, CA 92307 ircwd(@basiciso.net Mariana Ranchos County Water District 9600 Manzanita Street Apple Valley, CA 92308 MarianaCWD(c)mrcwd.orq Navajo Mutual Water Company P. O. Box 392 Apple Valley, CA 92307 Gmnmwc(o)qrnail.corn San Gabriel County Water Co. 8366 Grand Avenue Rosemead, CA 91770 Jim(o-)sQcwd-corn Serrano Water Dist. — Villa Park 18021 East Lincoln Street Villa Park, CA 92667 Sunny Slope Water Co. 1040 El Campo Drive Pasadena, CA 91107-5506 Ken(o)SunnvSloi)eWaterConipanv.com Karen(a)SunnvSlopeWaterComr)anv.com Victor Valley Water District 14343 Civic Drive P 0 Box 5001 Victorville, CA 92392 Westmorland Water Company P.O. Box 698 Westmorland, CA 92281 City of Anaheim City Clerk's Office 200 S. Anaheim Blvd. — Suite 217 Anaheim, CA 92805 City of Alhambra Utilities Dept. 111 S. First Avenue Alhambra, CA 91801 GOLDEN STATE WATER COMPANY REGION 1. 2 & 3 - SERVICE LIST City of Brawley Water Co. 400 Main Street Brawley, CA 92227 TSalcido(a)brawIev-ca,qov City of Buena Park 6650 Beach Boulevard Buena Park, CA 90620 Fqutierrez(a),BuenaPark.com City of Covina 534 Barranca Avenue Covina, CA 91723-2199 CMarcarello6�covinaca.qov City Attorney City of El Monte 11333 Valley Blvd. El Monte, CA 91732 cmoseIev(@,e1monte.ca.aov City of Garden Grove 13802 Newhope Street Garden Grove, CA 92643 Zackb(o)ci. ca rden-q rove. ca. us Heber Public Utility District P. O. Box H Heber, CA 92249 City of Imperial Water Department 420 S. Imperial Avenue Imperial, CA 92251 City of La Verne Water Department 3660 "D" Street La Verne, CA 91750 lestrella(@61a-verne.ca.us City of Monterey Park Water Co. 320 W. Newmark Avenue Monterey Park, CA 91754 City of Monrovia Water Company 415 S. Ivy Avenue Monrovia, CA 91016 Page 8 of 12 City of Brea Water Department #1 Civic Center Drive Brea, CA 92621 City of Calexico Water Co. 608 Heber Avenue Calexico, CA 92231 City of El Centro Water Co. 307 W. Brighton Avenue El Centro, CA 92243 City of Fullerton Water Fullerton Water Department 303 W. Commonwealth Avenue Fullerton, CA 92631 qarh(a-)ci.fullerton,ca,us City of Glendora 116 East Foothill Blvd. Glendora, CA 91740 City of Hesperia Water Department 9700 Seventh Avenue Hesperia, CA 92345 imman(d)cRyoffiesperia.us City of La Palma 7822 Walker Street La Palma, CA 90623 Attn: Jeff Moneda, PW Director Monte Vista Water District 10575 Central Avenue Montclair, CA 91763 City Attorney City of Monterey Park 2600 W. Olive Avenue, Suite 500 Burbank, CA 91505 Kberqer(5)hens1evlawqroup.corn City of Orange Water Department 189 South Water Street Orange, CA 92866 idefrancesco(o)citvoforanqe.orq. GOLDEN STATE WATER COMPANY REGION 1. 2 & 3 - SERVICE LIST City of Santa Ana Water 20 Civic Center Plaza Santa Ana, CA 92702 rvhernandez(cD,santa-ana.orq City of Seal Beach 211 8th Street Seal Beach, CA 90740 City of West Covina Water Department 825 S. Sunset Avenue West Covina, CA 91790 Steve Conklin, Acting General Manager Yorba Linda Water District 1717 E. Miraloma Avenue Placentia, CA 92870 Sconklin(a)vlwd.corn RWeston(@,vlwd.com City Attorney City of Barstow 222 E. Mountain View Street Barstow, CA 92311 City Attorney City of Claremont P. O. Box 880 Claremont, CA 91711 City Attorney City of Cypress 5275 Orange Avenue Cypress, CA 90630 City of El Monte 11333 Valley Blvd. El Monte, CA 91731 jmussenden(c�ci.ekmonte,ca.us City Attorney City of La Palma 7822 Walker Street La Palma, CA 90680 Page 9 of 12 City of San Dimas 245 E. Bonita Avenue San Dimas, CA 91773 City of Upland Water Department 460 N. Euclid Street Upland, CA 91786 RHoerninaCcDcLupland,ca,us JRobles(d)cLuoland.ca.us MMadriz(a),ci.up1and.ca.us City of Westminster 8200 Westminster Blvd. Westminster, CA 92683 smiller(o),westminster-ca.aov City Attorney City of Arcadia 240 West Huntington Drive Arcadia, CA 91006 citvattornevoeneralmailbox(a).ci.arcadia.ca.us City Attorney Oswalt & Associates Mr. William (Bill) Smerdon P 0 Box 607 Imperial, CA 92251 City Attorney City of Covina 125 E. College Street Covina, CA 91723 City Attorney City of Duarte 1600 Huntington Drive Duarte, CA 91010 imelchino(o),rutan,com City Attorney City of Irwindale 5050 N. Irwindale Avenue Irwindale, CA 91706 City Attorney City of La Verne 3660 'D' Street La Verne, CA 91750 GOLDEN STATE WATER COMPANY REGION 1. 2 & 3 - SERVICE LIST Administrative Services Director City of Los Alamitos 3191 Katella Avenue Los Alamitos, CA 90720 EHendrickson(c�citvoflosalamitos.orq City Attorney City of Montclair 5111 Benito Avenue Montclair, CA 91763 Der robbinsholdawav(@verizon.net City Attorney City of Orange 300 E. Chapman Avenue Orange, CA 92666 wwinthers(a)citvoforanqe,orq City of Pomona 505 S. Garey Avenue Pomona, CA 91766 Rozaluia outlev(d0ci,pornona.ca.us City Attorney, Bonifacio Garcia City of Rosemead 8838 E. Valley Blvd. Rosemead, CA 91770 City Attorney City of San Gabriel 425 S. Mission Drive San Gabriel, CA 91776 City Attorney City of Stanton 7800 Katella Avenue Stanton, CA 90680 City Manager City of Yorba Linda 4845 Casa Loma Avenue Yorba Linda, CA 92886-3364 City Clerk City of Barstow 222 E. Mountain View St — Suite A Barstow, CA 92311 Page 10 of 12 City Attorney City of Monrovia 415 South Ivy Avenue Monrovia, CA 91016 cstee1e(a),rwQlaw.com City Attorney, Karl H. Berger City of Monterey Park 2600 W. Olive Avenue, Suite 500 Burbank, CA 91505 kberQer(a-)hens1ev1awqrouP.com City Attorney City of Placentia 401 E. Chapman Avenue Placentia, CA 92870 Water/Wastewater Operations Manager City of Pomona 505 S. Garey Avenue Pomona, CA 91766 Robert DeLoach(a),ci.pornona.ca.us Chris-Djqqs(a-)ci.pornona.ca.us Gary MatthewsCu)ci.00rnona.ca.us Assistant City Manager City of San Dimas 245 E. Bonita Avenue San Dimas, CA 91773 kduran(a)ci.san-dimas,ca.us City Attorney City of Seal Beach 211 8th Street Seal Beach, CA 90740 qbarrow(o)rwqlaw.com City Attorney City of Temple City 9701 Las Tunas Drive Temple City, CA 91780 City Council City of Calipatria 125 North Park Avenue Calipatria, CA 92233 City Clerk City of Claremont P.O. Box 880 Claremont, CA 91711 sdesautels(a-)ci.claremont,ca.us GOLDEN STATE WATER COMPANY REGION 1, 2 & 3 — SERVICE LIST Community Services Director City Clerk City ofClaremont City mfCovina 1816Monte Vista Avenue 125E.College Street Claremont, CA 91711 Covina, CA 91723 City Clerk Deputy City Clerk City ofCypress City ofDuarte 5275 Orange Avenue 18UUHuntington Drive Cypress, CA 90630 Duarte, CA 91010 adm(o)cypnaao.oa.ue hern*oakanen(@acceesduarte.com City Clerk City Clerk City ofE|Monte City mfIrwindale 11333Valley Blvd. 6050N.Irwindale Avenue BMonte, CA 01731 Irwindale, CA 01706 LindmKCc),ciimwinda1e,om.us City Clerk City Clerk City ofLaPalma City mfLmVerne 7822Walker Street 3660'D'Street LaPalma, CA 90680 LaVerne, CA 01750 City Clerk City Clerk City ofLos Alamitos City pfMonrovia 3101 KahoUaAvanue 4158.Ivy Avenue Los Alamitos, CA 90720 Monrovia, CA 91016 VVDin\onar(a�,divoflose|mmit000m City Clerk City Clerk City ofMontclair City ofOrange 5111 Benito Avenue 300E.Chapman Avenue Montclair, CA 91763 Chapman, CA 92888 City Clerk City pfRosemead City qfPlacentia 8838Valley Blvd. 401 E.Chapman Avenue Rosemead, CA 01770 Placentia, CA 02870 EHernandez(a-)CityofRusemead.orq CityC|arh(cDsqoh.onl WHaworth (d),CityofRooemead.orq City Clerk's Department City Clerk City ofSan Gabriel City ofSeal Beach 425S. Mission Drive 211 8th Street San Gabriel, {}/\ 91778 Seal Beach, CA 80740 CityC|arh(cDsqoh.onl pGoUeoom(o)sea|beaohce.cmv TKn|smv(a).sea|beachoa.nov City Clerk, Patricia Vazquez City Manager City of Stanton City mfTemple City 78UUKateUaAvenue 0701Las Tunas Drive Stanton, CA 80080 Temple City, CA 81780 pvmzouez(cD,oLatenton.oa.ue Page 11of12 GOLDEN STATE WATER COMPANY REGION 1, 2 & 3 - SERVICE LIST County Counsel County of San Bernardino 385 N. Arrowhead Avenue, 2nd Floor San Bernardino, CA 92415-0140 Chamber President Niland Chamber of Commerce P. O. Box 97 Niland, CA 92257 County Counsel County of Los Angeles 500 W. Temple Street — 5 t Floor Los Angeles, CA 90012 Scott Blaising Braun Blaising McLaughlin & Smith PC 915 L Street, Suite 1270 Sacramento, CA 95814 blaisinran-braunleraal.corn Naval Facilities Engineering Command Rea D. Estrella Southwest Division 1220 Pacific Highway San Diego, CA 92132 Rea.estrella(cdnavv.mil Liberty Utilities (California) 9750 Washburn Road Downey, CA 90241 Advice LetterService()LibertvUtilitiesecom Page 12 of 12 City Clerk City of Yorba Linda 4845 Casa Loma Avenue Yorba Linda, CA 92686 County of San Bernardino Water & Sanitation Area P.O. Box 5004 Victorville, CA 92393-5004 Michael Kent Contra Costa Health Services 597 Center Avenue, Suite 320 Martinez, CA 94553-4635 Fred G. Yanney Yanney Law Office 17409 Marquardt Ave., Unit C-4 Cerritos, CA 90703 FredYannev(a)gmail.corn Megan Somogyi Goodin, MacBride, Squeri & Day, LLP 505 Sansome Street, Suite 900 San Francisco, CA 94111 MSomoQv(a)aoodinmacbride,com