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Home My WebLink About05. New World Systems Additional Service AgreementsNEW WORLD SYSTEMS ADDITIONAL SERVICE AGREEMENTS SEPTEMBER 23, 2014 FISCAL IMPACT Asset Forfeiture funds would be used for the cost of these system upgrades. There is no impact to the General Fund. Attachments: New World Agreement- Attachment A New World Agreement - Attachment B Existing New World Contract - Attachment C 2 Document #:1052 -14AID A`ctv World ;r ATPAClT4ENr A September 2, 2014 ADDITIONAL SERVICES AGREEMENT Lt. Leslie Murray Downey Police Department 10911 Brookshire Avenue Downey, CA 90241 Dear Lt. Murray: New World Systems is pleased to provide additional services for additional staff training and update NCIC forms. The attached form (Exhibit B) is to be reviewed and approved by you and /or your authorized representative. It describes the additional services you have requested along with the related fees. The General Terms and Conditions from our original License Agreement are incorporated and continue to apply. Any taxes or fees imposed from the course of this Agreement are the responsibility of the Customer. We thank you for your continued business with New World Systems. We look forward to working on this project with you. ACKNOWLEDGED AND AGREED TO BY: NEW WORLD SYSTEMS® CORPORATION (New World) Larry D. Leinwelher, President Date: By: Authorized Signature Title Date: Each individual signing above represents that (s)he has the requisite authority to execute this Agreement on behalf of the organization for which (s)he represents and that all the necessary formalities have been stet. The "Effective Date" of this Agreement is the latter of the two dates in the above signature block. APPROVED AS TO FORM PRICING IS VALID THROUGH SEY MBER 30, ?,Q1 BY: YYVEITE M. ABICH GAR IA CITY ATTORNEY C oiporate: 888 !rest Dig Beaver Road • Suite 600 • fro) • Michigan 48084 -4749 • 248- 269 -1000 • rva,e,.nervrvorldsystems.com 1052 -14AI D 0902 SA for o ng. doc EXHIBIT B ADDITIONAL SUPPORT SERVICES AND FEES 1. Support Services Up to 5 days have been allocated to provide additional staff training and to update the CAD and Law Enforcement Records NC1C forms. Actual usage may be higher or lower based on Customer's requirements and use of these support services. Support services are typically performed at Customer's premises but may be provided at New World national headquarters in Troy, Michigan. Customer agrees to reimburse New Word for support trips canceled by Customer less than ten (10) days before the scheduled start date to cover New World's out of pocket costs and lost revenues. 2. Support Service Fees The days cited above will be provided at the rate of $990 per day. Any additional support services provided by Now World outside the scope of this Agreement will be provided as an additional cost at the Customer's daily rate in effect at that time (currently $1,320). Based on the days listed above, the support service cost is $44 950. (Plus all actual and reasonable travel expenses and time incurred by New Word divided proportionately between all New World customers visited on a single trip.) 3. Payments for Services and Travel Costs Support Services will be billed as follows: a) Amount invoiced upon the Effective Date (100%) $4,950 TOTALDUE ..................................................................................... .........................$44.99M All travel costs including time will be billed weekly for the previous calendar week. Any taxes or fees imposed from the course of this Agreement are the responsibility of the Customer and Customer agrees to remit when imposed. If an exemption is claimed by the Customer, an exemption certificate must be submitted to New World. Payments are due within thirty (30) days from receipt of invoice. Downey PD, CA Page 2 of 2 1052 -14A1D 0902 SA for trng.doe Mr. Craig Parker Downey Police Department 10911 Brookshire Ave. Downey, CA 90241 Dear Mr. Parker: New World Systems is pleased to provide additional services and third party products for a server migration. The attached forms (Exhibit B and Appendix 1) are to be reviewed and approved by you and/or your authorized representative. They describe the additional products and services you have requested along with the related fees. The General Terms and Conditions from our original License Agreement are incorporated and continue to apply. Any taxes or fees imposed from the course of this Agreement are the responsibility of the Customer. We thank you for your continued business with New World Systems. We look forward to working on this project with you. ACKNOWLEDGED AND AGREED TO BY: NEW WORLD SYSTEMS' CORPORATION (New World) By: Larry D. Leinweber, President Date: DOWNEY POLICE DEPARTMENT, CA (Customer) By: poiuct, AuthtriziefKignature Title M Authorized Signature Title Date: I I a I (L( Each individual signing above represents that (s)he has the requisite authority to execute this Agreement on behalf of the organization for which (s)he represents and that all the necessary formalities have been met. The "Effective Date" of this Agreement is the latter of the two dates in the above signature block. PRICING IS VALID THROUGH SEY'1'Ea1B KqtP22 FOR BY: I E*EM. ABICH GARCIA CITY ATTORNEY Corporate: 888 (lest Big Hearer Hoed • Suile 600 • Troy • ABchigmr 48084 -7749 • 248 - 269 -1000 • inviv.neivworldsyslems.com 1052- 14,12(70902Senv, A4igrationdoe EXHIBIT B ADDITIONAL SUPPORT SERVICES AND FEES 1. Service Fees and Travel Costs The fixed fee for a server migration will be $13,350. (Plus all actual and reasonable travel expenses and time incurred by New World divided proportionately between all New World customers visited on a single trip.) The installation and training support services are typically performed at Customer's premises but may be provided at New World national headquarters in Troy, Michigan. Customer agrees to reimburse New World for support trips canceled by Customer less than ten (10) days before the scheduled start date to cover New World's out of pocket costs and lost revenues. The services include: a) Confirming operating system installation and hardware components are configured properly b) Installation of SQL server application c) Installation of Aegis server components (Upgrade to Aegis Suite 10 with Mobile 7 release) d) Installation and configuration of ESRI components e) Migration of GIS /Mapping data components f) Migration of database components g) Configuring server to operate with database components h) Build duplicate MSP test server i) Build of production Mobile Management Server (Mobile 7 release) j) Go -live support for transition to new production server Additional support services provided by New World outside the scope of this Agreement will be provided at the Customer's daily rate in effect at that time, currently $1,320 per day. 2. Payments for Services and Travel Costs Support Services will be billed as follows: a) Amount invoiced upon the Effective Date (100 %) $13,350 TOTALDUE ................................................................................ ............................$13 3.S.Q All travel costs including time will be billed weekly for the previous calendar week. Any taxes or fees imposed from the course of this Agreement are the responsibility of the Customer and Customer agrees to remit when imposed. If an exemption is claimed by the Customer, an exemption certificate must be submitted to New World. ALL PAYMENTS ARE DUE WITHIN FIFTEEN (15) DAYS FROM RECEIPT OF INVOICE. Downey Police Dept., CA Page 2 of 4 1052 -14A2C 0902 Server Migration.doe APPENDIX 1 AGREEMENT AND AUTHORIZATION FOR PROCURE'NIENT OF THIRD PARTY PRODUCTS AND SERVICES The attached configuration (Exhibit 1) describes the Third Party products and services that New World will obtain for Customer. By their written approval below, Customer authorizes New World to order the Exhibit I products for delivery to: Downey Police Department Attn: Mr. Craig Parker 10911 Brookshire Ave. Downey, CA 90241 Upon execution of this Agreement, a down payment of 50% of the Exhibit I cost is due. The balance is due upon delivery of the Third Patty products. Customer agrees that failure to pay the amount billed within fifteen (15) days will result in a daily finance charge equal to .l% (.001) of the Exhibit I cost. If applicable, the finance charge will be computed and invoiced separately based on the receipt of Customer's payment to New World for Exhibit I amounts due. Customer agrees to pay all applicable finance charges (if any) promptly. Customer is responsible for the site preparation and related costs to install the Exhibit I Third Party products. Customer is responsible for any returned product charges, including restocking and shipping fees, for all Third Petty products ordered by New World on the Customer's behalf. Travel Expenses incurred by New World are in addition to the Exhibit I cost and will be billed weekly as incurred. Any taxes a fees imposed from the course of this Agreement are the responsibility of the Customer and Customer agrees to remit when imposed. If an exemption is claimed by the Customer, an exemption certificate must be submitted to New World. The Exhibit I components and cost may only be changed by mutual agreement of the parties. If a change order in the configuration requires additional costs, New World shall notify Customer of the additional costs and with Customer's approval these costs shall be borne by Customer. Without such approval, the change order will not be processed. Customer shall or may be required to execute selected agreements with vendors and New World shall not confirm the ordering of any Exhibit I products without Customer's authorized signature on said Agreements. Customer shall receive the benefit of all warranties, services, etc. provided for in the Agreements. Downey Police Dept., CA Page 3 of 4 1052 -14A2C 0902 Server iMigration.doc EXHIBIT I CONFIGURATION „GOl. nor r r.A\ INVESTMENT (1) Lantronix UDS -1100 External Device Server (UD1100001 -01) $150 - Ethernet, Fast Ethernet, RS -232, RS -422, RS -485 Data Link Protocols - TCP /IP, UDP /IP, ICN,IP /IP Network/Transport Protocols - SNMP, Telnet, HTTP Remote Management Protocols - 1 X Serial RS- 232/422/485 - 25 Pin D -Sub (DB -25) Interface - I X Ethernet IOBase -T /1 OOBase -TX - RJ -45 Interface TOTAL DEVICE SERVER $I50 Downey Police Dept., CA Page 4 of 4 1052 -14A2C 0902 Server iNligration.doc ATPACHIMEVT C NEW WORLD SYSTEMS CORPORATION STANDARD SOFTWARE MAINTENANCE AGREEMENT This Standard Software Maintenance Agreement (SSMA) between New World Systems Corporation (New World) and City of Downey (Customer) sets forth the standard software maintenance support services provided by New World. 1. Service Period This SSMA shall remain in effect for a period of five (S) years from (start date) 2/1/11 to (end date) 1/31/16. 2. Services Include The following services or features are available under this SSMA: (a) Upgrades, including new releases, to the Licensed Standard Software (prior releases of Licensed Standard Software application packages are supported no longer than nine (9) months after a new release is announced by New World). (b) Temporary fixes to Licensed Standard Software (see paragraph 6 below). Software fixes will be delivered electronically. (c) Revisions to Licensed Documentation. Documentation will be delivered electronically. (d) Reasonable telephone support for Licensed Standard Software on Monday through Friday from 8:00a.m. to 8:00 p.m. (Eastern Time Zone). (e) Invitation to and participation in user group meetings. (f) Emergency 24 -hour per day telephone support, for Aegis CAD only, seven (7) days per week for Licensed Standard Sofhvare. Normal service is available from 8:00 a.m. to 8:00 p.m. (Eastern Time Zone). After 8:00 p.m., the Aegis CAD phone support will be provided via beeper and a New World support representative will respond to CAD service calls within 30 minutes of call initiation. (g) Includes ESRI Integration for the ESRI software that is pail of Exhibit A Licensed Standard Software. Items a, b, and c above will be provided to Customer by electronic means. Additional support services are available as requested by Customer using the then - current hourly rates or applicable fees. 3. Maintenance for Modified Licensed Standard Software and Custom Software Customer is advised that if it requests or makes changes or modifications to the Licensed Standard Software, these changes or modifications (no matter who makes them) make the modified Licensed Standard Software more difficult to maintain. If New World agrees to provide maintenance support for Custom Software or Licensed Standard Sofhvare modified at Customer's request, then the additional New World maintenance or support services provided shall be billed at the then - current hourly fees plus reasonable expenses. (Rev SSMA 03/06) CONFIDENTIAL Downey, CA PD 4. Billing Maintenance costs will be billed annually as detailed on the following page. If taxes ai e imposed, they are the responsibility of the Customer and will be remitted to New World upon being invoiced. S. Additions of Software to Maintenance Agreement Additional Licensed Standard Software licensed from New World will be added to the SSMA per the terms of the contract adding the software. Maintenance costs for the additional software will be billed to Customer on a pro rata basis for the remainder of the current maintenance year and on a full year basis thereafter. 6, Requests for Software Correction on Licensed Standard Software At any time during the SSMA period, if Customer believes that the Licensed Standard Software does not conform to the currem specifications set forth in the user manuals, Customer must notify New World in writing that there is a claimed defect and specify which feature and/or report Customer believes to be defective. Before any notice is sent to New World, it must be reviewed and approved by the Customer Liaison. Documented examples of the claimed defect must accompany each notice. New World will review the documented notice and when a feature or report does not conform to the published specifications, New World will provide sofltivare correction service at no charge. A non - warranty request is handled as abillable Request for Service (RFS). The no charge software correction service does not apply to any of the following: (a) situations where the Licensed Standard Software has been changed by anyone other than New World personnel: (b) situations inhere Costumers use or operations error causes incorrect information or reports to be generated; and, (c) = requests that go beyond the scope of the specifications set forth in the current User Manuals, 7. Maintenance Costs for Licenser/ Standard Software Packages Covered for MSP Server New World agrees to provide software maintenance at the costs listed below for the following New World Standard Software packages licensed by the Customer: Apulication Package Number of Modules 1. Aegis@ Computer Aided Dispatch (CAD) 12 2, Aegis® Law Enforcement Records Software 22 3. Aegis(0 Public Safety Interface Software 4 4. Aegis@ Mobile Management Server Software 2 5. Aegis&Mobile Software on the RS6000 3 6. AegisO Mobile Client Laptop Software 4 7. Aegis@ Mobile Software on the 400 or MSP Server 2 8, Aegis@ ESRI Embedded Applications - New 1 9. Aegis@ ESRI Embedded Applications - Upgrades 1 (Rev SSMA 03 /06) CONFIDENTIAL Downey, CA PD ANNUAL MAINTENANCE COST: See Below Period Covered Annual Amount Billing Date 2/1/2011 to 1/31/2012 $144,995 3/1/2011 2/1/2012 to 1/31/2013 $144,995 1/15/2012 2/1/2013 to 1/31/2014 $144,995 1/15/2013 2/1/2014 to 1/31/2015 $147,895 1/15/2014 2/1/2015 to 1/31/2016 $150,853 1/15/2015 Note: Unless extended by New World, the above costs are available for 90 days after submission of the costs to Customer. After 90 days, New World may change the costs. ALL INVOICES ARE DUE FIFTEEN (15) DAYS FROM BILLING DATE. 8. Terms and Conditions This Agreement is covered by the Terms and Conditions specified in the Licensing Agreement(s) for the software contained herein. ACCEPTED BY: CITY OF DOWNEY By: A; - L IS H. MAR V ayor APPROVED X♦ ATTEST: nterim City Clerk Date: n 3 - l4 - 11 ACCEPTED BY: New World Systems Corporation Nanie3�/ L ce"-e� Title: C i Date: 63—a / -1 By signing above, each of us agrees to the terms and conditions of this Agreement and as incorporated berein. Each individual signing represents that (s)he has the requisite authority to execute this Agreement on behalf of the organization for which (s)he represents and that all the necessary formalities have been met. If the individual is not so authorized then (s)he assumes personal liability for compliance under this Agreement. (Rev SSMA 03/06) CONFIDENTIAL Downey, CA PD City of Downey, CA Licensed Application Software At February, 2011 1. Aegis® LE CAD - Single Jurisdiction MSP - LE CAD - Single Jurisdiction MSP - Base - CAD Messaging Module - Call Scheduling Module - Call Stacking Module - Dispatch Questionnaire Module - Geo -File Verification Module - Hazard and Location Alerts Module - Interface to Aegis® Law Enforcement Records Module - Note Pads Module - Unit Control Panel Module - Unit Recommendation Module - CAD Mapping MSP 2. Aegis® LE Records Single Jurisdiction Base MSP - LE Records Single Jurisdiction Base MSP - Base - Accidents Module - Arrest Module - Business Registry Module - Case Processing Module - Computer Aided Investigations Module - Federal Reports (UCR/IBR) Module - Geo -File Verification Module - Impounded Vehicles Module - Incident Tracking Module - Jacket Processing Module - Personnel / Education Module - Property Module - Traffic Tickets and Citations Module - Wants and Warrants Module - LE Records Federal & State Compliance MSP -Field Investigations MSP - Case Management MSP - Index Cards MSP - Property Room Bar Coding MSP - Orders of Protection MSP - Data Analysis Mapping & Management Reporting MSP (Rev SSMA 03/06) CONFIDENTIAL Downey, CA City of Downey, CA Licensed Application Software At February, 2011 3. Aegis® State/NCIC Interface MSP - State/NCIC Interface MSP - On -Line CAD Interface to State/NCIC MSP - E -911 Interface MSP - Netclock/2 Interface MSP 4. Aegis® Field Reporting Server -Field Reporting Server - Data Merge to Aegis /MSP LE Records 5. Aegis® Base Message Switch to NCIC - Base Message Switch to NCIC -New World CAD Interface for Aegis /MSP - AVL Interface 6. Aegis® LE State/NCIC via Switch - LE State/NCIC via Switch 50 User(s) -LE CAD Via Switch 50 User(s) - In Car Mapping 5 User(s) -New World AVL 50 User(s) 7. Aegis® AVL CAD Interface - AVL CAD Interface - MDT/MCT Base CAD/RMS Interface 8. Aegis® ESRI Embedded Applications - Mobile In -Car Mapping Integration 9. Aegis® ESRI Embedded Applications - ArcGIS Standard Enterprise Server Integration (Rev SSMA 03/06) CONFIDENTIAL Downey, CA NEWWO-2 OP ID: JN DATE (MWDWYYYY) CERTIFICATE OF LIABILITY INSURANCE 0512212014 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE Y B AFFORDED THE POLICIES !D By BELOW, THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: It the certificate holder to an ADDITIONAL INSURED, the pollcyges) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and condIflons of rho policy,: certain policies may require an endorsement A statement on this certificate does not confer rights to the cortiffeato holder In lieu of such endonsamori9q.— PRODUCER CONTACT -MILE'. Combrid party & Casualty PHONE ri Pro — a Marsh McLennan Agency LLC TWO_ 164JSMld~R"d ADORE Uvortla, M144464 Robin R. ftftwd, AAI,CIC,UC INSUR W�VERAOE map - - --i- i— Ucsu��- —T3 ii Imsurun WoWdSystems Corp. _NSURERa.-Riverport Ins. Co 1366114 Mr. Chuck Twill" r Rd. INSURER C t =8w #600 Troy, Ml INSURER D INSURERS:: INSURER F: ----------- COV CIERTIFFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REOUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS TYPEOFKWPAKE — -- -'TFF-F,-- 'e-- 7A Rod DITC—Y I INS .... USA= P.,,GyExp 1 UMITS 0610112016 �EACH OCCURRENCE 1,000,00c osRERALLUSUTr GENERAL LIABILITY A TCP7001109312 114 x OCCUR M o EXP (Any One Muni f S 10,00C �PERSONAL 11 ADV INJURY IS 1,000,000 GENERAL AGGREGATE S 2,000,000 DEW AGGREGATE LIMIT APPLIES PER PRODUCTS-CON PICA AGG S 2,000,000 I P CY —1 PRO $ 1,000,000 F LOG imp Bon. L im �A -f1K0--Mo;1N�E%$,NrLE J-� 1,000,000 BODILY IMURYipar preen) S AUTO LE IAOT LOU"Ony A ANY AUTO TCPTOc1093l2 0610112014 0610112016 ALLOWNED F SCHEDULED -0ODII Y 114JURY (P.,..�l AUTOS AUTOS O-R—OPEA DAMAGE LL WXNON-OWNEO IFER ACCIDENT) HtREDAUTOS AUTOS --I IS EACH OCCURRENCE 3 10,10001000 A f Excfss MAN 10112015 rAGGn�EoATE 10,000,000 CLAJMS4PADE TCP700109312 10610112014 06 NTOW X I WCSTA1Ur—r0—TH-1 —4� �ICAGIAMTM IN)N TORY11MMS B AND assuo)UNSW LIABILITY yIN ANY IVARTNE TWC700109412 0610112014 06(0112016 L. FACHACCIDENT 1,000,00C R LXr NIA ❑ B tewim NMI 'LUCWCUT iTWC700113212 0610112014 0610112016 EL.OISFASEuEAEMPLOYEe:$ 1,00,000 D OF ERA below E L DISEASE POLICY LIMIT 1.000,000 DESCRIPTION OF OPERATIONS! 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