HomeMy WebLinkAboutResolution No. 5873 RESOLUTION NO. 5873
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF DOWNEY
ADOPTING NEW CLASS SPECIFICATIONS AND ESTABLISHING
SALARY RANGES FOR DISPATCH SYSTEMS MANAGER AND
DISPATCH SUPERVISOR.
THE CITY COUNCIL OF THE CITY OF DOWNEY DOES HEREBY RESOLVE AS FOLLOWS:
SECTION 1. The class specification for Dispatch Systems Manager and
Dispatch Supervisor, attached hereto, o
o, and by this reference incorporated
herein, are hereby adopted.
SECTION 2. Effective upon adoption of this resolution, Resolution No.
5515, Section 2(A), is hereby amended to designate Dispatch Systems Manager y g as
Middle Management and replace Communications Supervisor wherever it appears in
that document.
pp
SECTION 3. A salary range is established for this classification as
follows:
Classification Title Pay Table Schedule S1121 Ran e
Disptach Systems Manager 04 A -37 34
$ 19 -4171
SECTION 4. Effective upon adoption of this resolution, Exhibit I of
the
City of Downey Compensation Program (Part IX of the Personnel
Manual) is
hereby amended to include the following:
Classification Title Pay Table Schedule
Dispatch Supervisor 06 20
SECTION 5. The City Clerk shall certify to the adoption of this
resolution and provide for the distribution thereof.
APPROVED AND ADOPTED this 25th day of April , 1995.
/
ATTEST:
Mayor s ar.ar./ '1 ey
q L /11 '
City Clerk
( i s
( / / I HEREBY CERTIFY that the •
foregoing resolution was duly adopted by the
City Council of the City of Downey at a regular meeting
25th day of A g thereof held on the
y , 1995, by the following vote, to wit:
AYES: 5 Council Members: Lawrence, McCaughan, Brazelton, Boggs, Riley : 0 Council None gg
cil Members .
ABSENT: 0 Council Members: None
A fOt
deZZ # A
City Clerk
City of Downey Class Specification
Y Y
DISPATCH SYSTEMS MANAGER
DEFINITION
To perform a wide variety of computer programming and analyst work on
computer -aided dispatch system, and coordinate activities with five
contract cities.
TYPICAL DUTIES
Depending on assignment, duties may include, but are not limited to the
following:
Exercise independent judgement involving interpretation of instruction
and knowledge of precedent used in carrying out duties.
Receive complaints from five cities regarding hung ports, terminals and
printers not working. Perform necessary trouble- shooting procedures,
provides instructions for them to do the same, report problems to
maintenance contractor, follows up to insure problem is fixed. Manage,
edit, corrent and submit fire reports for five (5) cities to State Fire
Marshal. Work with State Fire Marshal and O.C.S. to resolve problems.
Perform routine maintenance procedures on the system to keep it running
smoothly, include full AF Restore, resizing of files, watching for and
eliminating GFE's, and watching /reporting system errors.
Manage seventeen (17) data phone circuits. Report line
9 P p problems to phone
company.
Perform emergency cold - starts when system is down. Provide telephone
instruction to do same when not on duty.
Coordinate /assist all cities in implementation of new ports, terminals, and
printers. Maintain port map; manage ports so each city's needs are met.
Attend annual O.C.S. users seminar. Attend classes as necessary to learn
computer system language, editor, etc. Attend frequency meetings.
Stay familiar with nine (9) different software programs - know how they
work, answer questions from five (5) cities on how they work.
Report all system software bugs for nine (9) different programs to O.C.S.
Follows up to insure software has been fixed.
Write programs to assist cities in their report needs. Maintain these
programs.
Provide yearly reports on number of responses, first aids, fire
P � , s, etc .
Provide special reports when requested for staff review and City Council
meetings. Completes yearly NFPA report for all five cities' Fire
Prevention Offices.
Periodically load client tapes. Work out software bugs with O.C.S.
Watch growth on the system - request upgrades when necessary. Coordinate
system down time to assist maintenance contractor with upgrade.
Manage MDT system. Report problems to Motorola and /or O.C.S. Reset
system when required.
Handle all telephone systems, radio and page problems for all four
stations.
Report all radio equipment or frequency problems to appropriate service
group, follow up to insure repair is complete, keep all radio licensing
current.
Keep current on latest technology for 9 -1 -1 and Communications Center.
Attend 9 -1 -1 meetings as required.
Perform other duties as assigned.
DESIRABLE QUALIFICATIONS:
Any combination of experience and education that could likely provide the
required skills, knowledge and abilities would be qualifying. A typical
way to obtain the skills, knowledge and abilities would be:
Experience: Five years of experience directly related to computer-
aided dispatch.
Education: Equivalent to four years of college work, or Bachelor of
Science degree in computer science or related field.
Knowledge of: Computer systems; municipal application; McDonald Douglas
and Motorola mini - computers; DOS, PICK Reality and UNIX
operating systems.
Ability to: Perform complex work with a minimum of supervision;
communicate with others; speak expressively and articu-
lately; make decisions; work cooperatively with fellow
employees and employees from other cities; comprehend
complex problems and develop valid solutions.
License Required: Valid California driver's license.
SUPERVISION RECEIVED
Supervision is provided by a Fire Battalion Chief or designee.
SUPERVISION EXERCISED
May provide technical supervision over Communication Operators.
City of Downey Class Specification
DISPATCH SUPERVISOR
DEFINITION
Under general direction, supervise and direct the staff of the Fire
Communications System involved in the dispatching of emergency vehicles,
equipment and personnel; plan and coordinate the routine and emergency
operations of the Fire Communications System.
TYPICAL DUTIES
Supervise the day -to -day operation of the Fire Communications System.
Supervise the answering of telephones and routing of calls to proper
agencies where emergency help is needed; assure prompt response to
emergency calls and dispatch of appropriate personnel and equipment
needed to handle emergencies in the field.
Prepare and supervise the preparation of reports, logs and records
necessary to the operation.
Supervise the day -to -day personnel assignments including scheduling, time
reporting, vacations, sick leave, etc.
Plan, coordinate and makes personnel shift assignments and schedules;
prepare and keep records of employee attendance and leaves.
Participate in the interviewing, selection and training of personnel.
Appraise and evaluate the performance and efficiency of subordinate
personnel.
Handle complaints or grievances and artici ate in the counseling and
P P 9
disciplining of employees.
Communicate daily with Chief Officers of five cities regarding
procedures, problems, changes in policies, etc.
Coordinate agenda for Communications Resources and Action Planning
Committee and dispatchers meetings. Issues minutes of both meetings.
Issue S.O.P.'s for all cities as a result of the above meetings via memo
system.
Handles all telephone systems, radio and page problems for all four fire
stations.
Reports all radio equipment or frequency problems to appropriate service
group, follows up to insure repair is complete. Attends frequency
coordination meetings as required. Keeps all radio licensing current.
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Communications Supervisor
Keeps current on newest technology for 9 -1 -1 and Communications Center.
Attends 9 -1 -1 meetings as required.
Maintains response maps, runcards and all records relevant to dispatch.
Perform the duties of a Communications Operator as needed or as
circumstances dictate.
Participate in the budgetary process.
Perform other related duties as assigned.
DESIRABLE QUALIFICATIONS
Any combination equivalent to experience and education that could likely
provide the required skills, knowledge and abilities would be
qualifying. A typical way to obtain the skills, knowledge and abilities
would be:
Experience: Three ( 3) years of experience in public safety emergency
switchboard and /or radio communications.
Education: High school diploma or G.E.D. certificate.
Knowledge of: Emergency communications equipment and procedures; office
procedures and operation of two -way radio, switchboard and
computer terminal; principles of personnel administration
including employee supervision and training.
Ability to: Supervise and direct subordinate Communication Operators
using tact and effective techniques; use common sense;
react and think clearly in emergency situations working
with speed and accuracy; record oral information legibly
and accurately; speak with clear enunciation in a well
modulated voice; show good judgment in processing
emergency calls for proper response; deal effectively with
the public over the telephone; and establish and maintain
effective working relationships with subordinate staff and
fellow employees.
SUPERVISION RECEIVED
Direction is provided by a Fire Captain and /or a Battalion Chief.
SUPERVISION EXERCISED
Responsibilities include direct functional supervision over a staff of
Communications Operators.
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